Automotive · Contact details
Toyota Prospecton Contact Details
Toyota does not publish a phone number for its Prospecton plant: for corporate, administrative or media matters it directs callers to the Toyota South Africa Motors (TSAM) head office on 011 809 9111, and for customer queries to the Customer Care Centre on 0800 139 111. Toyota Prospecton is TSAM’s vehicle manufacturing plant in Prospecton, south Durban, KwaZulu-Natal.
Do not confuse the plant with Durban South Toyota, a separate dealership on Prospecton Road that sells and services cars for the public. Its numbers are listed separately below. For plant jobs, see Toyota Prospecton HR contact details.
Toyota Prospecton contact details at a glance
| Route | Details |
|---|---|
| Toyota SA Motors Head Office (corporate/administrative/media, internal routing) | 011 809 9111 |
| Toyota Customer Care Centre | 0800 139 111 |
| Toyota Customer Care Centre email | ccc@toyota.co.za |
| Toyota Roadside Assistance (SA) | 0800 022 600 |
| Toyota POPIA information officer | Informationofficer.popia@toyota.co.za |
| Durban South Toyota (dealership in Prospecton, not the plant), Sales/Enquiries | 031 940 4465 |
| Durban South Toyota, Service | 031 949 6600 |
| Durban South Toyota, Parts | 031 949 6560 |
| Durban South Toyota, Customer Care | 031 949 6615 |
| Durban South Toyota, WhatsApp | 083 578 6900 |
| Durban South Toyota, switchboard (Toyota dealer listing) | 031 949 6500 |
Official contact channels
Toyota’s help and support page says corporate, administrative and media enquiries should go to the Toyota SA Motors head office on 011 809 9111, which routes them internally. There is no separate plant line on Toyota’s own site.
For general enquiries, product information, service support, warranty queries or feedback, contact the Toyota Customer Care Centre on 0800 139 111 or ccc@toyota.co.za. Roadside Assistance in South Africa is 0800 022 600. Privacy questions go to Toyota’s POPIA information officer at Informationofficer.popia@toyota.co.za.
What Toyota Prospecton provides
The Prospecton plant builds the Corolla Cross and Quest, as well as the Hilux, Hiace Ses’fikile and Fortuner. On 12 April 2022 the plant was flooded when the Umlazi River burst its banks; it later reopened with all production lines operational.
Durban South Toyota (dealer in Prospecton)
Durban South Toyota is a separate dealership that handles sales, service and parts for the public. Call 031 940 4465 for sales and enquiries, 031 949 6600 for service, 031 949 6560 for parts and 031 949 6615 for customer care, or WhatsApp 083 578 6900. Toyota’s dealer listing gives the switchboard as 031 949 6500.
Address and operating information
Toyota does not publish the plant’s street address on the Toyota pages read. Durban South Toyota is at 2 Prospecton Rd, Prospecton, Durban, 4113, according to its own site; Toyota’s dealer listing gives 2F Prospecton Road, Prospecton 4133.
Durban South Toyota hours:
- New and used sales: Monday to Friday 08:00 to 17:00, Saturday 08:00 to 13:00, Sunday 10:00 to 13:00
- Service: Monday to Friday 07:00 to 17:00, Saturday 08:00 to 12:00, Sunday closed
- Parts: Monday to Friday 08:00 to 17:00, Saturday 08:00 to 12:00, Sunday closed
Support and escalation routes
For a problem with a Toyota vehicle, start with the dealer that sold or serviced it. If that does not resolve it, contact the Toyota Customer Care Centre on 0800 139 111 or ccc@toyota.co.za. Corporate matters about the plant go to head office on 011 809 9111. More vehicle makers and dealers are listed in the automotive hub and the automotive directory T listings.
Frequently asked questions
What is the Toyota Prospecton contact number?
Toyota does not publish a plant number. It directs corporate and media enquiries to the TSAM head office on 011 809 9111.
Is Durban South Toyota the Prospecton plant?
No. Durban South Toyota is a separate dealership on Prospecton Road. Call 031 940 4465 for sales or 031 949 6600 for service.
What does the Toyota Prospecton plant build?
The Corolla Cross, Quest, Hilux, Hiace Ses’fikile and Fortuner.
What is the Toyota customer care number?
The Toyota Customer Care Centre is 0800 139 111, email ccc@toyota.co.za.
Sources
- Toyota South Africa, Help and support: toyota.co.za/services/help-and-support, read 2026-09-26
- Toyota South Africa, Toyota’s Prospecton plant reopens: toyota.co.za/connect/article/toyotas-prospecton-plant-reopens, read 2026-09-26
- Toyota South Africa, Durban South Toyota dealer page: toyota.co.za/dealers/durban-south-toyota/contact-us, read 2026-09-26
- Durban South Toyota, Contact us: durbansouthtoyota.co.za/contact-us/durban-south-toyota/, read 2026-09-26