Transport & Logistics · Contact details
Fastjet Contact Details
The fastjet South Africa call centre is +27 (0)10 448 0888, its WhatsApp line is +27 10 541 3900 and South African customers can email customer@fastjet.com. fastjet is a low-fare airline operated by fastjet Zimbabwe Limited, with its company office at R. G. Mugabe International Airport in Harare.
From South Africa, fastjet flies to and from Johannesburg (OR Tambo) and Nelspruit (Kruger Mpumalanga International Airport). In Zimbabwe it serves Harare, Bulawayo and Victoria Falls.
Fastjet contact details at a glance
| Route | Details |
|---|---|
| South Africa call centre | +27 (0)10 448 0888 |
| WhatsApp (South Africa and Zimbabwe customers) | +27 10 541 3900 |
| South Africa customer email | customer@fastjet.com |
| Zimbabwe call centre | +263 (0)86 77 00 60 60 / +263 (0)86 77 00 60 61 |
| Zimbabwe customer email | customer.zimbabwe@fastjet.com |
| Travel Trade Support South Africa | +27 (0)10 448 0877 |
| Travel Trade Support email | trade@fastjet.com |
| Group travel (more than 9 people), requests from outside Zimbabwe | groups@fastjet.com |
| Group travel, requests from within Zimbabwe | groups.zimbabwe@fastjet.com |
| Johannesburg OR Tambo airport office | PSC-08, Terminal A, OR Tambo International Airport |
| Nelspruit (Kruger Mpumalanga International Airport) office | R538 Plaston Road, Nelspruit |
| Manage your booking / online check-in | fastjet.com/manage-your-booking/ |
Official contact channels
For bookings and flight questions from South Africa, call +27 (0)10 448 0888 or email customer@fastjet.com. The call centre is open every day, including public holidays, from 08:00 to 18:00.
The WhatsApp line, +27 10 541 3900, serves customers in both South Africa and Zimbabwe, but its hours are shorter: Monday to Friday 09:00 to 17:00 and Saturday 09:00 to 13:00. It is closed on Sundays and public holidays.
Customers in Zimbabwe can call +263 (0)86 77 00 60 60 or +263 (0)86 77 00 60 61, or email customer.zimbabwe@fastjet.com. You can also manage your booking and check in online at fastjet.com/manage-your-booking/, or use the fastjet app on Google Play and the App Store.
What fastjet provides
fastjet is a low-fare airline linking South Africa and Zimbabwe. Its South African destinations are Johannesburg and Nelspruit (Mbombela), and its Zimbabwe destinations are Harare, Bulawayo and Victoria Falls.
- Group bookings: for more than 9 passengers, email groups@fastjet.com, or groups.zimbabwe@fastjet.com if you are booking from inside Zimbabwe. Group requests do not go through the call centre.
- Travel agents: the South African Travel Trade Support line is +27 (0)10 448 0877, with email trade@fastjet.com and a Travel Agent Login portal. It is open Monday to Friday 08:30 to 16:00 and Saturday 08:30 to 12:00, and closed on Sundays and public holidays.
Address and operating information
fastjet has two airport offices in South Africa:
- Johannesburg: PSC-08, Terminal A, OR Tambo International Airport. Open Monday to Sunday, 08:00 to 20:00.
- Nelspruit: Kruger Mpumalanga International Airport, R538 Plaston Road, Nelspruit. Open Monday to Friday, 09:00 to 15:00, and closed on weekends and public holidays.
The registered company office of fastjet Zimbabwe Limited is on the 1st floor, Domestic Terminal, R. G. Mugabe International Airport, PO Box AP160, Harare, Zimbabwe. Its Harare town office is at 9 Phillips Ave, Belgravia, Harare.
Support and escalation routes
Start with the call centre or customer@fastjet.com, and use the airport offices for help on the day you fly. fastjet does not publish a separate complaints or escalation line on its contact page, so put any complaint in writing to customer@fastjet.com and keep your booking reference.
For other airlines, browse the transport and logistics hub or the transport directory D to G listings.
Frequently asked questions
What is the fastjet contact number in South Africa?
Call +27 (0)10 448 0888, every day from 08:00 to 18:00, including public holidays.
Does fast jet have a WhatsApp number?
Yes: +27 10 541 3900, Monday to Friday 09:00 to 17:00 and Saturday 09:00 to 13:00.
Where is the fastjet office at OR Tambo?
The fastjet office is at PSC-08, Terminal A, OR Tambo International Airport, open daily from 08:00 to 20:00.
How do I book fastjet for a group?
For more than 9 passengers, email groups@fastjet.com, or groups.zimbabwe@fastjet.com from inside Zimbabwe.
Sources
- fastjet, Contact us: fastjet.com/contact-us/, read 2026-09-26