Banking & Finance · Contact details
Absa Innovation Group Service Plan Contact Details
For Absa vehicle add-on cover administered with Innovation Group, call 0861 666 488 or email AICproductLeads@absa.africa to log a claim or ask a question. Absa does not sell a product called a “service plan”: its current vehicle value-added products are Mechanical Breakdown Warranty, Booster Warranty, Tyre and Rim, Dent and Scratch, Extended Cover and Credit Protection, and Innovation Group (Pty) Ltd in Sandton is the administrator Absa names for them.
These vehicle products are the only thing covered here. For Absa’s other numbers, see the main Absa contact details page.
Absa Innovation Group contact details at a glance
| Route | Details |
|---|---|
| Absa vehicle VAPS claims & queries (Tyre and Rim, Dent and Scratch, Mechanical Breakdown Warranty, Booster Warranty) | 0861 666 488 |
| Absa vehicle VAPS email | AICproductLeads@absa.africa |
| Extended Cover claims & queries | Extended.cover@absa.co.za |
| Vehicle credit protection email | Vehicle.creditprotect@absa.co.za |
| Absa at Innovation Group email | Absa@innovation.group |
| Absa value-adding vehicle insurance help line | 0860 669 669 |
| Call-me-back application form | absa.co.za/personal/loans/for-a-car/apply/ |
| Innovation Group South Africa office | +27 11 790 5200 |
| Innovation Group address | 155 West Street, Sandown, Sandton, 2031 |
Which Absa Innovation Group line handles your product
Absa’s pages do not use the term service plan: the value-added products are handled on these routes, so start from the product you hold.
- Tyre and Rim, Dent and Scratch, Mechanical Breakdown Warranty and Booster Warranty: call 0861 666 488 or email AICproductLeads@absa.africa to log a claim or with any query.
- Extended Cover: email Extended.cover@absa.co.za for claims and queries.
- Credit Protection: email Vehicle.creditprotect@absa.co.za.
For general help with value-adding vehicle insurance, Absa’s vehicle finance page gives 0860 669 669 and the Absa@innovation.group mailbox, and offers a call-me-back form at absa.co.za/personal/loans/for-a-car/apply/. Innovation Group’s South African office is at 155 West Street, Sandown, Sandton, on +27 11 790 5200.
What Absa’s vehicle value-added products cover
- Mechanical Breakdown Warranty covers new and second-hand vehicles for over 35 components per policy cover limit. Cover runs for one or two years and can be transferred to a new owner.
- Booster Warranty is warranty gap cover for vehicles that already have an underlying pre-owned warranty, and includes five days of car hire per year on breakdown.
- Exclusions for the mechanical warranty include routine servicing costs and faults that existed at purchase.
Qualifying vehicles and who underwrites the cover
Qualifying vehicles are passenger vehicles, 4x4s or light commercial vehicles under 3 500 kg that are maintained to the roadworthy requirements of the National Road Traffic Act. Premiums are valid for the duration of the finance agreement, and cover ends when the finance agreement ends.
Mechanical Breakdown Warranty and Extended Cover are underwritten by Absa Insurance Company Limited. Credit Protection Cover is underwritten by Absa Life Limited.
Absa does not publish a separate escalation line for these vehicle products. If a claim or query stalls, use the general help line 0860 669 669 or the Absa@innovation.group mailbox, and keep your claim reference. For other banks and lenders, browse the banking and finance hub or the banking directory A listings.
Frequently asked questions
What is the Absa Innovation Group service plan contact number?
Absa does not sell a product called a service plan. For claims and queries on its vehicle add-on products, call 0861 666 488. The general value-adding vehicle insurance help line is 0860 669 669.
What is the Absa Innovation Group email address?
Absa lists Absa@innovation.group on its vehicle finance page. Claims for tyre and rim, dent and scratch, mechanical and booster warranty go to AICproductLeads@absa.africa.
How do I claim on Absa Extended Cover?
Email Extended.cover@absa.co.za for Extended Cover claims and queries.
Does my cover continue after my car is paid off?
No. Absa says premiums are valid for the duration of the finance agreement and cover ends when the finance agreement ends.
Sources
- Absa, Value-added insurance products: absa.co.za/personal/insure/value-added-insurance-products/explore/, read 2026-09-27
- Absa, Vehicle finance application: absa.co.za/personal/loans/for-a-car/apply/, read 2026-09-27
- Innovation Group, Contact: innovation.group/contact/, read 2026-09-27
- Innovation Group, South Africa privacy policy: innovation.group/legal/za-privacy-policy/, read 2026-09-27