Arcadia Finance Loans Contact Details

Arcadia Finance is an online loan comparison service aimed at South African borrowers. It is not a lender and does not issue credit itself, and it publishes no South African telephone number, so dpo@draivi.com is the only direct route and it is for data protection and privacy queries. Loan questions start with the application form on arcadiafinance.co.za.

Arcadia Finance loan contact details

Route	Details
Loan comparison and application	the application form published on arcadiafinance.co.za
Data protection and privacy queries	dpo@draivi.com
Operator address	Draivi Media Oy, Runeberginkatu 5B, 00100 Helsinki, Finland
Telephone	none published, and no walk-in office

The Arcadia Finance loan contact number

Arcadia Finance publishes no South African telephone number and no walk-in office. It is a brand owned and managed by Draivi Media Oy, a Finnish company, and the only direct email on the site is dpo@draivi.com for data protection and privacy queries. Everything else runs through the website’s application form.

How the Arcadia Finance loan application works

One application is passed to Arcadia’s loan broker partners, including Myloan.co.za, which in turn work with NCR-licensed banks and lenders, and the offers that come back can be compared and accepted or declined. The service is free to the consumer and the offers are non-binding. The on-site calculator covers amounts from R100 to R350 000 over terms of 6 to 72 months, and the site states that offers can be drawn from up to 16 banks and lenders. Because Arcadia never holds the credit agreement, questions about an approved loan, its balance, a debit order date or a settlement quote must go to the lender that actually granted it, not to Arcadia.

Who can apply through Arcadia Finance

The published requirements to submit a comparison request are that the applicant is over 18 and is employed. Accepting an offer creates a credit agreement with the lender rather than with Arcadia Finance, so that lender sets the affordability assessment, the interest rate, the fees and the documents required. Submitting the form also consents to being contacted by email and SMS about loan offers.

Escalating a South African loan complaint

Arcadia Finance is not itself a registered credit provider, so it is not the right address for a dispute about a loan you were granted. Take that first to the lender complaints channel, then to the National Credit Regulator on 0860 627 627. A complaint about how your personal information was collected, used or passed to third parties goes to the Information Regulator of South Africa. Note that the privacy policy also names the Finnish Office of the Data Protection Ombudsman: that office supervises Draivi Media Oy in Finland and is not a route for a South African loan complaint.

Frequently asked questions

What is the Arcadia Finance loan contact number?

Arcadia Finance publishes no telephone number. Loan queries run through the application form on arcadiafinance.co.za, and dpo@draivi.com handles data protection and privacy queries only.

Is Arcadia Finance a lender?

No. It compares loan offers from NCR-licensed banks and lenders through broker partners such as Myloan.co.za, and the credit agreement is with the lender you accept, not with Arcadia.

How much can I compare loans for through Arcadia Finance?

The on-site calculator covers amounts from R100 to R350 000 over terms of 6 to 72 months, with offers from up to 16 banks and lenders. The service is free and the offers are non-binding.

Who do I complain to about a loan I accepted through Arcadia Finance?

Complain to the lender that granted the loan first, then to the National Credit Regulator on 0860 627 627. Privacy complaints go to the Information Regulator of South Africa.

Sources

• Arcadia Finance about page: arcadiafinance.co.za/about/
• Arcadia Finance privacy policy, operator and contact details: arcadiafinance.co.za/privacy-policy/
• National Credit Regulator: ncr.org.za
• Information Regulator of South Africa: inforegulator.org.za