Banking & Finance · Contact details
Arcadia Finance Contact Details
For Arcadia Finance contact details in South Africa, Arcadia publishes no telephone number; the main published contact is info@arcadiafinance.co.za for its customer and marketing register, while data protection requests go to dpo@draivi.com. Arcadia Finance is an online loan comparison service, not a lender. Its website describes the service as “an online loan broker and not a lender” and “an online loan comparison tool and not a credit provider”. The brand is owned by Draivi Media Oy, a Finnish company with Business ID 2464551-6.
Arcadia Finance contact details at a glance
| What you need | Contact |
|---|---|
| Arcadia Finance telephone number (South Africa) | None published on arcadiafinance.co.za |
| General and register email | info@arcadiafinance.co.za |
| Data protection and privacy rights | dpo@draivi.com |
| South African mailing address | N°5 Sturdee Avenue, Suite 301, Rosebank, Johannesburg, 2196 (mailing address only) |
| Owner’s registered address | Draivi Media Oy, Runeberginkatu 5B, 00100 Helsinki, Finland |
| Affiliate programme | Affiliate Program page on arcadiafinance.co.za |
The Rosebank address is a mailing address only, so it is not a walk-in office. Every contact detail on this page was read from arcadiafinance.co.za and the National Credit Regulator’s register on 19 September 2026.
Arcadia Finance contact number and telephone number
Arcadia Finance publishes no telephone number for South Africa. For the customer and marketing register, the published email address is info@arcadiafinance.co.za. If your query concerns personal data or privacy rights, the published contact is dpo@draivi.com.
Because Arcadia does not lend money, questions about a loan you already have, including repayments, balances, settlement figures or debit orders, go to the credit provider named on your loan agreement rather than to Arcadia Finance. Arcadia describes itself as a service that compares loan options and passes applications on rather than providing the credit itself.
Arcadia Finance mailing address and owner
Arcadia Finance lists its South African mailing address as N°5 Sturdee Avenue, Suite 301, Rosebank, Johannesburg, 2196 (mailing address only). The address should therefore not be treated as a walk-in branch or office.
Arcadia Finance is a brand of Draivi Media Oy, a Finnish company with Business ID 2464551-6. Draivi Media Oy’s registered address is Runeberginkatu 5B, 00100 Helsinki, Finland. Arcadia’s website footer also lists Arcadia sites for Spain, Denmark, Norway, Germany, Finland, Sweden and Mexico.
Who is Arcadia Finance?
Arcadia Finance’s privacy policy describes it as a Finland-based service that forwards a loan application to a loan intermediary. That intermediary then approaches banks and financial companies on the applicant’s behalf. The privacy policy names MyLoan.co.za as one of the loan intermediary services Arcadia promotes, while the website footer says, “We partner with Myloan.co.za”.
Arcadia says it only works with NCR-registered credit providers. It also says its comparison service is free for consumers and that users can compare “up to 16 banks and lenders with one application” with no obligation. The offers received through the service are described as non-binding, meaning the applicant is free to accept or decline them.
Arcadia Finance and the NCR register: what the search found
Arcadia Finance says it is not a credit provider. A search of the National Credit Regulator’s register of registered credit providers on 19 September 2026 returned “Not Registered with NCR” for both “Arcadia Finance” and “Draivi Media”. The debt counsellor register also returned no match for “Arcadia”. This is consistent with Arcadia’s description of itself as a comparison service rather than a lender.
The credit providers that actually lend to consumers must be registered. Arcadia’s page therefore advises checking the NCRCP number on any loan offer against the NCR register before signing.
Similar business names can cause confusion. The NCR register lists Arcadia Cash Loans (Pty) Ltd with registration number NCRCP18289 in Humansdorp, as well as several lenders with addresses in Arcadia, Pretoria. These are separate businesses and are not Arcadia Finance.
Arcadia Finance loan example and terms
Arcadia’s representative example on its home page uses a loan of R30 000 over 36 months at a maximum annual interest rate of 28%. The example says this would cost about R1 360 a month, including an initiation fee and monthly service fees. Arcadia also says credit providers’ rates may start as low as 11%, with repayment terms ranging from 6 to 72 months.
The website says “over 2 million South Africans have chosen Arcadia Finance”. Ticking the marketing box on its application form means Arcadia can send loan offers by email and SMS. Arcadia states that offers are non-binding, so applicants remain free to accept or decline them.
Arcadia Finance complaints and data protection requests
Arcadia’s privacy policy, version 17.6.2026, says Draivi Media Oy follows the EU General Data Protection Regulation. To exercise rights over personal data, use dpo@draivi.com or write to Draivi Media Oy, Runeberginkatu 5B, 00100 Helsinki, Finland.
Arcadia’s register description names its customer and marketing register “Arkadia Finance’s customer and marketing register” and lists info@arcadiafinance.co.za as its contact address.
Frequently asked questions
What is the Arcadia Finance contact number?
Arcadia Finance publishes no telephone number for South Africa. Its published general and register contact is info@arcadiafinance.co.za.
What is the Arcadia Finance telephone number in South Africa?
None is published on arcadiafinance.co.za. For questions about an existing loan, contact the credit provider named on the loan agreement because Arcadia Finance says it is not the lender.
What are the Arcadia Finance contact details for data protection?
For data protection and privacy rights, the published email address is dpo@draivi.com. The registered address of the owner, Draivi Media Oy, is Runeberginkatu 5B, 00100 Helsinki, Finland.
Where is Arcadia Finance in South Africa?
The listed South African address is N°5 Sturdee Avenue, Suite 301, Rosebank, Johannesburg, 2196, but it is specifically described as a mailing address only and is not a walk-in office.
Is Arcadia Finance a lender?
No. Arcadia Finance describes itself as “an online loan broker and not a lender” and “an online loan comparison tool and not a credit provider”. It forwards applications through an intermediary to banks and financial companies.
Is Arcadia Finance registered with the NCR?
A search on 19 September 2026 returned “Not Registered with NCR” for both “Arcadia Finance” and “Draivi Media”. Arcadia says it is not a credit provider and that it works with NCR-registered credit providers.
Sources
- Arcadia Finance home, About Us, Registry Description and Privacy Policy pages, arcadiafinance.co.za, read 19 September 2026
- National Credit Regulator register of registered credit providers and debt counsellors, ncr.org.za, searched 19 September 2026