Banking & Finance · Contact details
Bank Collections Contact Details
If you are behind on a loan or card, call your own bank’s arrears line: Standard Bank 086 100 1868, Absa 0860 000 786, Nedbank 0800 555 111 or Capitec 0860 10 20 43. There is no single “bank collections” organisation in South Africa; each bank runs its own collections and debt help, and the numbers below were read from each bank’s own website.
Bank collections contact details at a glance
| Route | Details |
|---|---|
| Standard Bank arrears (home loans, vehicles, credit cards) | 086 100 1868 |
| Standard Bank Diners Club arrears | 0860 007 423 |
| Standard Bank Debt Care Centre | 0860 111 400 |
| Standard Bank arrears call-back form | Are you in arrears? |
| Absa: Manage my debt | 0860 000 786 |
| Nedbank Contact Centre (24/7, toll-free) | 0800 555 111 |
| Nedbank MFC (vehicle finance) Contact Centre | 084 196 4473 |
| Capitec Client Care Centre (24hr) | 0860 10 20 43 |
Official bank collections route
Standard Bank uses one arrears number, 086 100 1868, for home loans, vehicles and credit cards, and 0860 007 423 for Diners Club. Its Debt Care Centre is on 0860 111 400. Absa lists “Manage my debt” on 0860 000 786 in its contact directory. Nedbank’s 24-hour toll-free Contact Centre is 0800 555 111, and MFC vehicle finance clients call 084 196 4473. Capitec’s Client Care Centre is 0860 10 20 43, with +27 21 941 1377 as an alternative.
Nedbank collections questions go through the same Contact Centre line.
What you need before contacting
- The account you are behind on (home loan, vehicle finance, credit card or personal loan)
- Your ID number so the bank can identify you
- A clear picture of what you can afford each month, so you can propose a payment arrangement
Step-by-step contact process
- Call your own bank’s arrears line from the table above before the account moves to legal collections.
- Ask for a payment arrangement or a debt relief solution. Standard Bank takes call-back requests online through its arrears page.
- With Standard Bank, you can also apply for debt relief solutions and a payment holiday online through the Debt Care Centre.
- If you cannot keep up with a home or vehicle loan, ask about selling it yourself. Standard Bank offers EasySell to help sell a financed home or vehicle for a better price than an auction.
Standard Bank warns that repossessed assets are sold at a sheriff’s auction, often below market value, which can leave you owing a shortfall. That is why it urges customers to make an arrangement early.
Escalation route
If a collections problem is not resolved, lodge a complaint through your bank’s own complaints channel and keep the reference number. See our banks hub for each bank’s contact pages.
Frequently asked questions
What is the Standard Bank arrears number?
086 100 1868 for home loans, vehicles and credit cards; 0860 007 423 for Diners Club.
What is the Absa collections number?
Absa lists “Manage my debt” on 0860 000 786.
How do I contact Nedbank about arrears?
Call the Nedbank Contact Centre on 0800 555 111, or MFC on 084 196 4473 for vehicle finance.
What happens if my car or house is repossessed?
Standard Bank says repossessed assets are sold at a sheriff’s auction, often below market value, which can leave a shortfall you still owe.
Sources
- Standard Bank, Are you in arrears?, standardbank.co.za (customer solutions), read 27 September 2026
- Standard Bank, Debt Care Centre, standardbank.co.za (customer solutions), read 27 September 2026
- Absa, Talk to us, absa.co.za/talk-to-us/, read 27 September 2026
- Nedbank, Contact us, personal.nedbank.co.za/contact.html, read 27 September 2026
- Capitec, Fraud policy statement (PDF), capitecbank.co.za, read 27 September 2026