Banking & Finance · Contact details
Chainpay Loans Contact Details
Chainpay Loans is not a lender. It is a broker, or directory service, that takes your application and submits it to a panel of lenders. That distinction changes who holds your money, who holds your data, and who you complain to.
It describes itself as part of the Credfin Group, offering personal loans up to R150,000 through its panel. ContactDetails.co.za is an independent directory and is not Chainpay.
Why “broker, not lender” matters to you
- Your credit agreement is with the lender, not the broker. When something goes wrong with the loan, the lender is the party bound to you, and the broker cannot change your terms.
- One application can reach several lenders. That is the service, but it can also mean multiple credit enquiries against your name, which affects your credit record. Ask how many lenders it will be sent to.
- Ask which lender approved you, and check that lender’s NCR registration before you sign. The broker’s own standing tells you nothing about the lender behind the offer.
- Your personal and banking details are being shared onward. Read what the terms say about who receives them.
The published terms, and what they imply
Its terms state a maximum APR of 38% a year, with loan periods from 12 to 60 months. A five year term on an unsecured personal loan is a long commitment, and the total repaid over that period is far larger than the amount borrowed.
Ask for the total cost of credit in rand, not just the monthly instalment. A comfortable monthly figure stretched over 60 months is how an affordable looking loan becomes an expensive one.
Checks worth doing before you apply
| What it is for | Contact |
|---|---|
| National Credit Regulator | 0860 627 627 or 011 554 2700 |
| NCR complaints | complaints@ncr.org.za |
| Check a lender’s registration | Register of Registrants, ncr.org.za |
| Free annual credit report | TransUnion, Experian or XDS |
No legitimate broker or lender charges you a fee before a loan is paid out. Under the National Credit Act an upfront payment for a loan is unlawful, whatever it is called.
Frequently asked questions
Does Chainpay lend the money itself?
No. It submits your application to a panel of lenders. Your agreement is with whichever lender approves it.
Who do I complain to about my loan?
The lender that holds the agreement, and then the NCR on complaints@ncr.org.za if it is unresolved.
Will applying affect my credit record?
It can. An application sent to several lenders may generate several credit enquiries. Ask how many before you submit.
Terms were read on the company’s own website and NCR details on official sources, on 25 August 2026.