Banking & Finance · Contact details
Mashonisa Loans Contact Details
There is no company called Mashonisa Loans. “Mashonisa” is the everyday South African word for an informal money lender, not a business name, so there is no switchboard or head office to ring. What you can do is check whether a particular lender is registered, and the National Credit Regulator is on 0860 627 627. We read this on ncr.org.za on 24 September 2026.
National Credit Regulator contact details
| Call centre, toll share | 0860 627 627 |
|---|---|
| Reception | 011 554 2700 |
| Registration issues | 011 554 2600 |
| General enquiries | info@ncr.org.za |
| Complaints | complaints@ncr.org.za |
| Debt counselling complaints | dccomplaints@ncr.org.za |
| Website | ncr.org.za |
The call centre number is a keypad word. The NCR writes it as 0860 NCR NCR, and NCR spells out to 627 627.
The NCR’s systems have been hit by a cyber-attack
This changes how you should verify a lender right now, so read it before you go looking on the website.
The NCR published a Cybersecurity Incident Notification on 12 December 2025 confirming it had been the victim of a cyber-attack that disrupted certain systems. It isolated affected systems, disabled remote access and brought in independent cybersecurity specialists. It notified the Information Regulator.
The NCR states its investigation is continuing, both to verify claims made by the criminal third parties and to determine what data was involved, including how far personal information is affected.
When we tested the register search on 24 September 2026 it returned a server error. So phone rather than rely on the online register. The NCR’s own guidance for confirming a registration is to call 011 554 2700 or use the website, and the telephone route is the one working.
Be wary of anyone claiming to be the NCR
The NCR asks all stakeholders to stay vigilant following the attack, and its warnings are worth repeating exactly.
- Exercise extreme caution with any suspicious emails or messages
- Do not click on unknown or unexpected links
- Be wary of any unusual communication claiming to be from the NCR
- Consider applying for Protective Registration with the Southern African Fraud Prevention Service, which the NCR notes is free and adds a layer of protection against identity fraud
The NCR gives Enquiries@ncr.org.za for questions about the incident itself. If a message about your credit record arrives unprompted and asks you to click or pay, treat it as hostile and phone 0860 627 627 instead.
What registration actually means
The NCR registers credit providers, credit bureaus, debt counsellors, alternative dispute resolution agents and payment distribution agents. A registered credit provider carries an NCRCP number, and that number is the thing to ask for and check.
Registration is not a formality. Under the National Credit Act, interest and fees are regulated on all agreements, including micro-loans. Reckless lending is prohibited. A quotation must be given and is binding for five business days. Reasons must be given if an application is declined. The language of a credit agreement must be plain and understandable.
A lender operating outside that system offers none of it. There is no regulated rate, no binding quotation and no recourse through the Act.
Warning signs before you borrow
Ask for the NCRCP number before anything else. A lender who cannot produce one, or who becomes evasive when asked, has answered the question.
Never hand over your identity document, your SASSA card, or your bank card and PIN. No registered credit provider needs to hold those to advance a loan, and handing them over gives a stranger direct access to your grant or your account.
Be cautious of a lender whose only contact is a mobile number, with no physical premises and no landline. The NCR expects registered credit providers to operate as identifiable businesses.
Get the cost in writing before you accept anything, and keep it.
If you are already in difficulty
Debt counselling exists under section 86 of the National Credit Act for consumers who are over-indebted. It offers budget advice, negotiation with credit providers for reduced payments, and restructuring of debt.
A debt counsellor must be registered with the NCR. To confirm one is registered, or to find a debt counsellor in your area, the NCR says to call 011 554 2700.
Being under debt counselling does not blacklist you. The NCR states that a consumer under debt counselling has a debt counselling indicator placed on their record rather than a negative listing.
Frequently asked questions
What is the Mashonisa Loans contact number?
The numbers listed on this page for Mashonisa Loans are 0860 627 627 (Call centre, toll share), 011 554 2700 (Reception) and 011 554 2600 (Registration issues).
What is the Mashonisa Loans email address?
The email address listed on this page is info@ncr.org.za (General enquiries).
How do I know these Mashonisa Loans details are correct?
We only list details read from the official website or channels of Mashonisa Loans, and this page shows the date they were checked. Confirm on the official site before you share personal information or make a payment.
Sources
- National Credit Regulator website, ncr.org.za, for the call centre and reception numbers and the enquiries, complaints and workshops mailboxes, and a direct test of the register search, which returned a server error (read 24 September 2026)
- NCR Cybersecurity Incident Notification dated 12 December 2025, published on ncr.org.za, for the attack, the response, the Information Regulator notification, the four vigilance warnings and the incident mailbox (read 24 September 2026)
- NCR brochure on the National Credit Act and the National Credit Regulator, for the toll share and registration numbers, the debt counselling complaints mailbox, the categories the NCR registers and the key features of the Act including the regulation of micro-loan interest and fees (read 24 September 2026)
- NCR debt counselling brochure, for the section 86 description, the number to confirm a debt counsellor’s registration and the position on blacklisting (read 24 September 2026)