Marquis Finance splits its contact routes by department rather than running everything through one desk, and picking the right mailbox is what gets a query answered rather than forwarded. There is a single telephone number, shared between the general customer line and collections, plus five separate email addresses covering general enquiries, complaints, dealers, collections administration and debt review. If you are a customer with a question about your vehicle finance agreement, use the general address. If you are already under debt review or dealing with arrears, the collections mailboxes exist precisely so those matters are not handled by the general queue — sending them to the wrong address slows them down. Dealers have their own address and should not use the customer line. One point of confusion worth clearing first: the company’s website now lives at mqf.co.za, although its email addresses still use the marquisfinance.co.za domain. Both are correct.
Official contact channels
- Telephone (general, customer and collections): 010 446 7714
- General and customer enquiries: [email protected]
- Complaints: [email protected]
- Dealers: [email protected]
- Collections administration: [email protected]
- Debt review: [email protected]
- Website: mqf.co.za, which also hosts the self-service tools — a repayment calculator, the My Account area and iContract.
What this organisation provides
Marquis Finance is a vehicle finance provider. It describes its mission as building an inspired vehicle finance business driven by purpose, working with dealer partners to make car ownership accessible, and it positions itself as a long-term partner to both customers and dealers through the car-buying process. The legal entity is MQ Finance (Pty) Ltd, trading as Marquis Finance, registration number 2019/244720/07, and it is a registered credit provider under NCR registration number NCRCP13179. That NCR registration matters practically: it is what places the business under the National Credit Act and gives you a regulator to approach if an issue cannot be resolved directly.
Address and operating information
Marquis Finance does not publish a street address or contact centre operating hours on its website, so treat 010 446 7714 as a standard business-hours line. The 010 dialling code places the office in the Gauteng area. Because the business operates through dealer partners rather than a branch network, there is no customer-facing branch to visit — the dealership where the finance was arranged is the nearest thing to a physical point of contact, and it is often the fastest route for questions tied to a specific deal. Alongside the contact routes the company publishes a customer hub containing FAQs, a complaints page, a compliments page and financial tips.
Support and escalation routes
The company publishes a dedicated complaints procedure and states that it aims to resolve issues quickly where a customer feels the service has fallen short. Work through it in order.
- Raise the matter first on 010 446 7714 or at [email protected], and keep the reference.
- If it is not resolved, send it to [email protected]. Using the complaints address rather than repeating the general one is what moves a matter out of ordinary support.
- For arrears or restructuring, go directly to [email protected], or to [email protected] if a debt counsellor is already involved.
- Beyond the company itself, Marquis Finance is a registered credit provider (NCRCP13179), which brings it within the National Credit Regulator’s remit and the credit ombud scheme applicable to registered credit providers.
Sources
The telephone number, department email addresses, company registration details and NCR registration number on this page were read from Marquis Finance’s official website at mqf.co.za on 30 August 2026, including its contact and complaints pages. The former address marquisfinance.co.za redirects to mqf.co.za. Nothing here has been taken from a directory or inferred. Confirm current details against mqf.co.za before relying on them.