Banking & Finance · Contact details
Marquis Finance Contact Details
The Marquis Finance contact number is 010 446 7714. For customer care, choose option 2, then option 1, or email info@marquisfinance.co.za. Complaints go to complaints@marquisfinance.co.za, collections to coladmin@marquisfinance.co.za, and debt review to debtreview@marquisfinance.co.za. Marquis says its Customer Portal at www.mqf.co.za should be your first point of call. Marquis Finance is the trading name of MQ Finance (Pty) Ltd (registration number 2019/244720/07), a registered credit provider, NCRCP13179. Every detail below was read from mqf.co.za on 19 September 2026.
Marquis Finance contact numbers and options
| Department | Phone (010 446 7714) | |
|---|---|---|
| Customer service (customer care) | info@marquisfinance.co.za | Option 2, then option 1 |
| Complaints | complaints@marquisfinance.co.za | 010 446 7714 |
| Collections and arrears queries | coladmin@marquisfinance.co.za | Option 2, then option 1 |
| Payment arrangements | mqcollections@marquisfinance.co.za | Option 2, then option 1 |
| Debt review | debtreview@marquisfinance.co.za | Option 3 (collections department) |
| Sales and dealers | dealers@marquisfinance.co.za | Option 1 |
Marquis’s FAQs say its collections representatives are available during business hours, Monday to Friday, 9am to 5pm. The website also offers live chat, a contact form, a complaints form, a compliments form, a Customer Portal and a Dealer Portal. Its website address is mqf.co.za, while its email addresses use the marquisfinance.co.za domain.
Marquis Finance Customer Portal
To register, go to www.mqf.co.za, select Customer Portal, choose “Register now”, create a username and password, and capture the one-time PIN (OTP) you receive by email or SMS. Afterwards you can log in with your username and password, or with your ID number and an OTP. On the portal you can download a settlement quote (“settlement quote”) and request a cross-border letter.
Settling your Marquis Finance agreement
- Settlement amount: log in to the Customer Portal and download the settlement quote. If a dealer is settling your agreement, the dealer can pull the settlement letter from its dealer management system.
- Paying it: use the banking details in the settlement letter, with the correct account number as the reference.
- Timing: allow 2 business days for the agreement to show as settled, plus another 2 business days if you pay from a bank other than Standard Bank. If the settlement is not paid in full, you remain liable for the difference and must request a new settlement letter.
- Lump sums: a capital reduction is a lump-sum payment to reduce your instalments or term. Marquis asks you to email info@marquisfinance.co.za with an instruction to reduce either the instalment or the term, and says it cannot refund advance payments except as an overpayment after full settlement.
Payments, due dates and border letters
To change your due date, contact Customer Service on 010 446 7714 or info@marquisfinance.co.za; Marquis says due dates cannot be changed more than twice in 12 months. The debit order must run from the customer’s own account, not a company’s or spouse’s, which Marquis says is a regulatory requirement. Manual payments can take up to 48 hours to reflect; if a payment is still not allocated after that, send proof of payment. Cross-border letters are requested on the Customer Portal for agreements that are at least 6 months old and in good standing; for newer agreements, contact Customer Service.
What Marquis Finance finances
Marquis Finance provides vehicle finance through its dealer partners: the application is captured by the Finance and Insurance manager at the dealership, and you need a copy of your ID, your latest payslip and your latest 3 months’ bank statements. According to its FAQs, Marquis does not finance vehicles under R30,000 or older than 15 years, only finances customers with a valid South African ID document, and does not finance modified cars or kit cars. It does not finance private sales, but can refer the buyer and seller to one of its approved dealers. Its current initiation fee is R1 207.50, which can be financed or paid upfront, and a monthly service fee of R60 plus VAT is added to the instalment. If you expect to miss a payment, Marquis says to contact its collections department immediately; if a debit order is disputed and refunded to you, you remain liable for the money or the account falls into arrears.
Sources
- Marquis Finance Contact Us, Complaints and FAQ pages and site footer, mqf.co.za, read 19 September 2026