Banking & Finance · Contact details
Luno Contact Details
Luno support is online only: start at the Luno Help Centre (luno.com/help), which offers 24/7 support, and sign in to chat with an agent. Luno is a cryptocurrency exchange and wallet app, and in South Africa Luno (Pty) Ltd is an authorised financial services provider (FSP 53314) and a registered credit provider (NCRCP22123). We found no public phone line on its website.
Luno contact details at a glance
| Route | Details |
|---|---|
| Help Centre | luno.com/help/en |
| Chat with support (sign in first) | Sign in to chat |
| Send a message (support ticket) | guide.luno.com request form |
| Report suspicious activity / security concern | Suspicious activity form |
| Help Centre hours | 24/7 |
Luno official contact channels
Luno offers three ways to get help, all online:
- Search the Help Centre first for an instant answer.
- Sign in to your Luno account and use live chat, or send a message through the support ticket form.
- If you think your account has been compromised, use the dedicated suspicious activity form.
Live chat is only available after you sign in. If your phone is lost or stolen and you cannot sign in to the app, the Help Centre has a step-by-step guide for that situation.
What Luno provides and how it is registered
Luno runs a cryptocurrency exchange and wallet app. Its legal pages include a complaints policy, proof of reserves and a crypto risk warning.
- Authorised financial services provider: FSP No. 53314
- Registered credit provider: NCRCP22123
Does Luno have an office or phone line in South Africa?
Luno does not publish a walk-in office or phone line on the pages we read. The Help Centre operates 24/7.
Luno complaints and escalation
If your issue is not resolved through chat or a ticket, follow Luno’s own complaints policy, which is published under its legal pages at luno.com/en/za/legal/complaints. For security problems, always use the suspicious activity form rather than general chat. More financial service contacts are in our banking and finance directory.
Frequently asked questions
Does Luno have a customer care phone number?
We found no public phone line on Luno’s website. Support is through the Help Centre, chat and ticket forms.
How do I chat to Luno support?
Sign in to your Luno account, then open chat from the Help Centre.
How do I report a hacked Luno account?
Use the report suspicious activity form linked from the Luno Help Centre.
Is Luno a registered financial services provider?
Yes. Luno (Pty) Ltd is an authorised financial services provider, FSP No. 53314, and a registered credit provider, NCRCP22123.
Sources
- Luno, Help Centre, luno.com/help/en, read 27 September 2026
- Luno, Complaints (legal), luno.com/en/za/legal/complaints, read 27 September 2026
- Luno, South Africa home page, luno.com/en/za, read 27 September 2026