Edgars RCS Contact Details

An Edgars account is not run by Edgars alone. Four different companies handle different parts of it, and phoning the wrong one is the main reason Edgars account queries go round in circles. Edgars publishes the split on its own account contact page, and it is set out below.

Official contact channels

• Credit queries on the Edgars Account Card – RCS: 0860 111 826. Balance, statements, arrears, settlement, credit limit and payment arrangements all sit here.
• Credit queries if you are not an RCS customer – Nimble: 087 250 5532, email accounts@nimblegroup.co.za. This route exists for accounts held outside the RCS book, typically older or handed-over accounts.
• General, non-credit queries – Retailability Customer Care: 031 010 0005, email edgars.customercare@retailability.co.za. Retailability owns the Edgars retail business, so store, product and returns questions go here rather than to RCS.
• Edgars Club – the same Retailability line, 031 010 0005 and edgars.customercare@retailability.co.za.
• Online store queries – Retailability again on 031 010 0005, but a different mailbox: webqueries@retailability.co.za.

The short version: money on the account goes to RCS; anything about the shop, the goods or the website goes to Retailability.

What this organisation provides

Insurance sold with an Edgars account is handled by two further companies, neither of them RCS or Edgars:

• Credit protection, life and funeral cover – IUA. Telephone 087 820 2024 (Edgars prints it spaced as 087 82 02 02 4), email customercare@iua.co.za, with a self-service portal at selfservice.iua.co.za.
• IUA claims line: 031 570 7631. Funeral claims funeralclaims@iua.co.za, other life claims lifeclaims@iua.co.za, complaints complaints@iua.co.za.
• Cellphone insurance claims – Sohva. Claims call centre 0860 226 266, email deviceclaims@sohva.co.za. Complaints 0860 222 880, email complaints@sohva.co.za.
• Check your statement for these premiums. Credit protection insurance is often added at account opening, and many holders do not know they have life or funeral cover attached to a clothing account until they need to claim – or until they notice the deduction.

Address and operating information

• RCS is a registered credit provider and authorised financial services provider, NCR registration NCRCP 38, which Edgars states on the same page. Quote that if you need to verify who holds your account.
• No walk-in address is published for account queries. The account is administered by telephone, email and the RCS self-service portal rather than in store.
• Operating hours are not published for any of these lines. Share-call and 087 numbers are charged at national rates from a landline and at your operator’s rate from a mobile.
• Have your account number and identity number ready. None of these desks can discuss an account without them, and the store cannot look up a credit balance for you.

Support and escalation routes

• Credit complaints – reckless lending, disputed arrears, incorrect listing at a credit bureau – go to RCS first, then to the National Credit Regulator on 0860 627 627, quoting NCRCP 38.
• Unresolved credit or insurance disputes go to the National Financial Ombud on 0860 800 900, which now covers the work of the former Credit Ombud and the short-term insurance ombud.
• Complaints about advice given when insurance was added to the account go to the FAIS Ombud, since RCS and the insurers are authorised financial services providers.

Sources

• Edgars Account Contact Us page, edgars.co.za/pages/edgars-account-contact-us, read 5 September 2026 – the RCS, Nimble, Retailability, IUA and Sohva contact routes with their numbers and mailboxes, and the RCS NCRCP 38 registration statement.
• Published contact numbers for the National Credit Regulator and the National Financial Ombud.