Banking & Finance · Contact details
eWallet Contact Details
The FNB eWallet Call Centre is 087 392 5538, open Monday to Saturday from 08:00 to 19:00. The same number is eWallet’s official WhatsApp line, where you can open and manage an eWallet. Call it if you sent money to the wrong cellphone number or need to reverse an eWallet. These details were read on FNB’s eWallet and Send Money pages on fnb.co.za on 16 September 2026.
ContactDetails.co.za is an independent directory. We are not FNB, and we cannot reverse an eWallet, reset a PIN or check a balance.
Official contact channels
| What it is for | Contact |
|---|---|
| eWallet Call Centre: wrong number, reversals, other eWallet problems | 087 392 5538, Monday to Saturday 08:00 to 19:00 |
| eWallet on WhatsApp (open, use and reverse an eWallet) | 087 392 5538; look for FNB’s blue verified tick |
| eWallet menu on your phone (paid) | *120*277# |
| eWallet menu with no airtime (free, directs you to buy airtime) | *130*277# |
| Blocked or reduced Send Money limits, if you sent from Online Banking | 087 575 0000, Monday to Saturday 08:00 to 19:00 |
| Blocked or reduced Send Money limits, if you sent from the FNB App | 087 575 0362, Monday to Saturday 08:00 to 19:00 |
| Send Money contact page telephone | 087 575 9405 |
FNB’s Send Money contact page lists 087 575 9405, while the eWallet page itself answers every eWallet question with 087 392 5538. For a problem with an eWallet that has already been sent or received, use 087 392 5538. FNB does not publish an eWallet email address.
What this organisation provides
eWallet is FNB’s way of sending money to anyone with a valid South African cellphone number, with no bank account needed on the receiving side. FNB, a division of FirstRand Bank Limited (NCRCP20), has extended it: you can now open your own eWallet on WhatsApp, receive and make payments to other bank accounts, get paid with PayShap using your cellphone number, and apply for an interest-free cash advance of R50 to R500 depending on what you qualify for. To upgrade, FNB asks for your name, surname, ID number and source of funds.
Recipients can withdraw cash at FNB ATMs and AgencyPlus agents with a temporary PIN sent by SMS, or at Pick n Pay, Checkers, Shoprite, Usave, PEP and Ackermans using a one-time PIN from *120*277*4#. eWallet can also pay for fuel at Shell, Sasol, Engen and TotalEnergies, and buy vouchers, prepaid electricity, data and airtime.
Address and operating information
FNB’s head office is 4 Merchant Place, corner Fredman Drive and Rivonia Road, Sandton 2196 (postal: PO Box 650149, Benmore 2010). eWallet support runs by phone and WhatsApp, Monday to Saturday from 08:00 to 19:00; FNB lists no Sunday hours for these lines.
Limits, as published by FNB:
- The maximum eWallet balance is R14 000.
- The most you can send to an eWallet depends on the channel: R15 000 from the FNB App, R3 000 from Online Banking or WhatsApp, and R1 500 from Cellphone Banking.
- If FNB’s systems flag a transaction as potentially fraudulent, it can block the payment or lower these limits. Query that with the call centre for the channel you used (see the table).
Support and escalation routes
Sent money to the wrong number? The sender can start a reversal in the FNB App, on *120*321#, on WhatsApp or through the call centre on 087 392 5538. FNB allows up to 72 hours from sending. After that, call 087 392 5538; a reversal may still be possible if the recipient has not used all the money. You can do only three reversals a month, every attempt is charged, and FNB says reversals are not guaranteed. If the recipient has upgraded their eWallet, the payment has to be reversed through FNB’s standard EFT reversal process instead, at EFT reversal fees.
- Protect your eWallet first: dial *120*277# and choose “Protect eWallet” to set an eWallet PIN, or set the 5-digit login PIN on WhatsApp. Never share either PIN.
- Report the problem to the eWallet Call Centre on 087 392 5538 and keep the reference.
- If FNB does not resolve your complaint, the National Financial Ombud Scheme handles banking complaints on 0860 800 900 or info@nfosa.co.za.
An eWallet temporary ATM PIN is not the same as your eWallet PIN: the temporary PIN is a one-off code for a single cash withdrawal. Nobody from FNB needs either PIN to “release” or “verify” money sent to you, and FNB’s genuine WhatsApp account shows a blue verified tick.