Coca Cola Contact Details

The Coca-Cola consumer and complaints number in South Africa is 0860 112 526 (call centre, business hours), and trade customers call the CCBSA Customer Interaction Centre on 087 283 2222 or email CIC@ccbagroup.com. Coca-Cola Africa’s South African office is at 116 Oxford Drive, Houghton Estate, Johannesburg.

Coca-Cola (operating through Coca-Cola Beverages South Africa, CCBSA, and Coca-Cola Africa) is one of South Africa’s leading manufacturers, distributors, and marketers of non-alcoholic beverages. Whether you are a retailer, commercial partner, supplier, or consumer looking to get in touch for customer care, orders, equipment service, media, or general inquiries, comprehensive contact details are provided below.

Direct Contact Information

Channel	Contact Details
Customer Interaction Centre (CIC), share-call	087 283 2222
CIC SMS line	36224
Consumer Line / Product Complaints	0860 112 526 or the web form at coca-cola.com/za/en/about-us/contact-us
General & Order Queries Email	CIC@ccbagroup.com
Media Inquiries Email (CCBSA, South Africa)	media@ccbagroup.com
Media Inquiries Email (CCBA group)	CCBAMedia@ccbagroup.com
Media Inquiries Email (The Coca-Cola Company, global)	press@coca-cola.com
Data Protection / Legal Email	dpoafrica@coca-cola.com
Official Web Portals	www.ccbsaco.com / www.coca-cola.com/za

Customer Interaction Centre Operating Hours

Normal Business Hours

• Monday to Friday: 07:00 to 17:00 (Voice Channel) | 07:00 to 01:00 (Digital Channels)
• Saturday: 07:00 to 14:00
• Public Holidays: 07:00 to 14:00 (Closed Good Friday & Christmas Day)

After-Hours Support (Cooler & Fountain Services)

• Monday to Friday: 17:00 to 01:00
• Saturday: 14:00 to 22:00
• Sunday: 07:00 to 22:00
• Public Holidays: 14:00 to 22:00

Office & Facility Addresses

Corporate Head Office (Coca-Cola Africa)

• Physical Address: Coca-Cola Africa (Pty) Ltd, 116 Oxford Drive, Houghton Estate, Johannesburg, South Africa
• Consumer call centre: 0860 112 526

Coca-Cola Africa (Pty) Ltd is the brand owner’s South African office. Bottling, orders and fridges are handled by Coca-Cola Beverages South Africa (CCBSA), so trade and equipment queries go to the CIC on 087 283 2222.

The Coca-Cola Company headquarters address (global)

The Coca-Cola Company’s global headquarters is at One Coca-Cola Plaza, Atlanta, GA 30313, USA, switchboard +1 404 676 2121. For South African queries, use the local routes above.

Primary Regional Hubs

Pretoria West / Hercules Industrial Facility

• Physical Address: 1237 Market Street, Hercules Industrial Area, Pretoria, 0082
• Telephone: 012 377 8182

Gauteng regional head plant, Midrand

• Physical Address: Baksteen Rd and Hammer Rd, Clayville Industrial, Midrand, 1666
• Telephone: 011 848 2600

Coca-Cola Durban (Coastal regional head plant, Phoenix)

• Physical Address: 70 Aberdare Drive, Phoenix Industrial Park, Durban, 4156
• Telephone: 031 508 3100

The Coastal region, which covers parts of the Western Cape, Eastern Cape and KwaZulu-Natal, is run from the Durban plant. CCBSA lists no separate Cape Town contact, so Cape Town customers use the CIC on 087 283 2222.

Bloemfontein (Inland regional head plant)

• Physical Address: 1 Gutsche Street, Hamilton, Bloemfontein, 9301
• Telephone: 051 400 2200

Submitting an Inquiry

For commercial account inquiries, stock orders, or technical support on commercial cooler equipment, emailing CIC@ccbagroup.com with the following details will speed up response times:

• Full Name & Outlet / Store Name
• Outlet / Account Number (if applicable)
• Phone Number & Physical Address
• Summary of Enquiry / Issue Description

Coca-Cola complaints in South Africa

Consumers with a product complaint should use the web form on coca-cola.com/za or call 0860 112 526 during business hours. Coca-Cola does not publish a separate consumer complaints email address. Trade customers use CIC@ccbagroup.com or SMS 36224, giving the outlet number (where applicable) and full details. CCBSA aims to resolve complaints within 18 business hours, and if it cannot, it tells the customer within one working day. Email and SMS queries get a response within 1 working day.

Additional contact routes

• Media enquiries email (CCBA group): CCBAMedia@ccbagroup.com. South African media enquiries about CCBSA go to media@ccbagroup.com.

Coca-Cola media relations phone number

The Coca-Cola Company’s current contact page gives media an email address, press@coca-cola.com, and no media relations phone number: the 1-888 number people search for is not on it. The Coca-Cola Company tells media outside North America to use the Contact section of their country’s Coca-Cola site, which in South Africa is coca-cola.com/za.

Frequently asked questions

What is the Coca-Cola contact number in South Africa?

Consumers call 0860 112 526 during business hours. Trade customers call the CCBSA Customer Interaction Centre on 087 283 2222, a share-call number.

What is the Coca-Cola company address in South Africa?

Coca-Cola Africa (Pty) Ltd, 116 Oxford Drive, Houghton Estate, Johannesburg.

What is the Coca-Cola email address?

Trade and order queries go to CIC@ccbagroup.com. Consumers use the web form on coca-cola.com/za, and media use media@ccbagroup.com (South Africa) or press@coca-cola.com (global).

What is the Coca-Cola Durban contact number?

The CCBSA Coastal regional head plant in Phoenix, Durban is on 031 508 3100.

Where is the global Coca-Cola headquarters?

One Coca-Cola Plaza, Atlanta, GA 30313, USA.

Sources

• Coca-Cola South Africa contact page, coca-cola.com/za/en/about-us/contact-us, read 26 September 2026
• CCBSA contact page, ccbsaco.com/contact-us/, read 26 September 2026
• CCBSA Where We Operate page, ccbsaco.com/where-we-operate/, read 26 September 2026
• CCBA contact page, ccbagroup.com/contact-us/, read 26 September 2026
• The Coca-Cola Company contact page, coca-colacompany.com/about-us/contact-us, and shareowner contact page, investors.coca-colacompany.com/shareowners/contact, read 26 September 2026