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Coca Cola Contact Details

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Coca-Cola (operating through Coca-Cola Beverages South Africa – CCBSA and Coca-Cola Africa) is one of South Africa’s leading manufacturers, distributors, and marketers of non-alcoholic beverages. Whether you are a retailer, commercial partner, supplier, or consumer looking to get in touch for customer care, orders, equipment service, media, or general inquiries, comprehensive contact details are provided below.

Direct Contact Information

ChannelContact Details
Customer Interaction Centre (CIC)087 283 2222
Consumer Line / Product Complaints0860 112 526
General & Order Queries EmailCIC@ccbagroup.com
Media Inquiries Emailmedia@ccbagroup.com
Data Protection / Legal Emaildpoafrica@coca-cola.com
Official Web Portalswww.ccbsaco.com / www.coca-cola.com/za

Customer Interaction Centre Operating Hours

Normal Business Hours

  • Monday – Friday: 07:00 – 17:00 (Voice Channel) | 07:00 – 01:00 (Digital Channels)
  • Saturday: 07:00 – 14:00
  • Public Holidays: 07:00 – 14:00 (Closed Good Friday & Christmas Day)

After-Hours Support (Cooler & Fountain Services)

  • Monday – Friday: 17:00 – 01:00
  • Saturday: 14:00 – 22:00
  • Sunday: 07:00 – 22:00
  • Public Holidays: 14:00 – 22:00

Office & Facility Addresses

Corporate Head Office (Coca-Cola Africa)

  • Physical Address: Building 1, Oxford & Glenhove Road, Houghton Estate, Johannesburg, 2198, Gauteng, South Africa
  • Postal Address: PO Box 9999, Johannesburg, 2000
  • Phone: 0860 112 526

Primary Regional Hubs

Pretoria West / Hercules Industrial Facility

  • Physical Address: 1237 Market Street, Hercules Industrial Area, Pretoria, 0082
  • Telephone: 012 377 8000

Mpumalanga Hub

  • Physical Address: 14 Cruse Circle, Vintonia, Nelspruit, 1200
  • Telephone: 013 754 3000

Submitting an Inquiry

For commercial account inquiries, stock orders, or technical support on commercial cooler equipment, emailing CIC@ccbagroup.com with the following details will speed up response times:

  • Full Name & Outlet / Store Name
  • Outlet / Account Number (if applicable)
  • Phone Number & Physical Address
  • Summary of Enquiry / Issue Description

Additional contact routes