Coloplast Contact Details

Coloplast South Africa is the local arm of the Danish medical device company, supplying ostomy, continence, wound care and interventional urology products. It runs one number and one customer care mailbox from Sandton.

Coloplast South Africa contact details

• Telephone: 011 700 5000
• Customer care email: dtcsa@coloplast.com
• Address: Office 204, Second Floor, 61 Katherine Street, Sandton 2196
• Phone hours: Monday to Friday, 08:30 to 16:30

Coloplast asks that requests and complaints about a product go to the customer care mailbox rather than to a general enquiry route, and the same number and address serve both.

One thing that catches people out

Coloplast states plainly that its Surgical Urology products go through a distributor, not directly from Coloplast. If your query is about a surgical urology device — as opposed to ostomy, continence or wound care supplies — the answer sits with the distributor, and Coloplast South Africa will point you there rather than supply it. Ask which distributor holds the product before you go any further; it saves a loop.

Samples and Coloplast Care

• Coloplast runs a Products and Samples route on coloplast.co.za covering stoma, bladder, wound and interventional urology ranges.
• Coloplast Care is a separate support programme for people living with a stoma or a continence condition, with its own sign-up on the site.
• Ordering for a patient is usually done through a pharmacy, a homecare supplier or a medical scheme rather than direct.

Getting a product replaced

Keep the product code and the lot or batch number from the box; on ostomy and continence products they are printed on the outer carton and on the individual pouch or catheter wrapper. Coloplast cannot investigate a suspected defect without them, and a complaint with a batch number can be traced to a production run while one without it cannot.

Which country site you are on

Coloplast runs a country selector across North America, South America, Europe, Africa, Russia, Asia and Australia, and product availability, ordering and support differ by country. Check that you are on the South African site — coloplast.co.za — before using a number or a product code from it, because the same product can carry a different reference in another market.