Business · Contact details
JoJo Tanks Contact Details
JoJo Tanks answers on 011 695 8300 at its Shared Service Centre, with product and price questions to productinfo@jojo.co.za. Head Office is on 013 262 7900, sales@jojo.co.za. JoJo publishes a telephone number for every branch, but only two general mailboxes; the branch email addresses on its contact page are individual staff addresses rather than role addresses, so the branch number is the route to use.
JoJo Tanks contact details at a glance
| Route | Details |
|---|---|
| Shared Service Centre | 011 695 8300, productinfo@jojo.co.za |
| Head Office | 013 262 7900, sales@jojo.co.za |
| Enquiry form | jojo.co.za/contact |
| Branch numbers | Camperdown 031 785 2962, East London 043 745 0028, Glencoe 034 393 2807, Bloemfontein 051 434 1421, Pretoria 012 527 2600, Uitenhage 041 922 4248, Worcester 023 347 6533 |
JoJo asks that all price and product enquiries go to the product information address rather than to a branch, so that is the correct first stop for a quote or a specification question. The individual staff mailboxes listed beside each branch are not reproduced here, because a personal address is a poor route for anything that needs a record and it stops working the moment that person moves on.
JoJo Tanks branches and phone numbers
- Camperdown: 031 785 2962
- East London: 043 745 0028
- Glencoe: 034 393 2807
- Bloemfontein: 051 434 1421
- Pretoria: 012 527 2600
- Uitenhage: 041 922 4248
- Worcester: 023 347 6533
The branch list above is the one JoJo publishes on its contact page, alongside the shared service centre and head office numbers. Because sales run through distributors, phoning a branch to buy a tank will usually result in being referred to the nearest stockist, so use the distributor finder first if buying is all you need.
Buying a JoJo tank: distributors and installers
JoJo manufactures water storage and related products, and it sells through a distributor network rather than directly from its branches. The website carries three separate tools that answer most enquiries without a phone call: a distributor finder for buying, an installer finder for having a tank fitted, and a DIY installation guide for doing it yourself. There is also a become an installer route for trade applicants.
The distinction between buying and installing matters. A branch is a company site, a distributor is an independent retailer that stocks the product, and an installer is a separate contractor again, so the answer to where do I get one and who fits it are two different lookups.
JoJo tank problems, warranty and complaints
Take a product problem to the distributor that sold the tank, with proof of purchase, and a fitting problem to the installer who did the work. That split decides who is liable: a tank that fails because it is defective is a manufacturing matter, while a tank that leaks at the connections or was set on an inadequate base is an installation matter, and the installer is an independent contractor rather than part of JoJo.
Using an installer outside the approved network is the usual way a warranty argument starts, so keep the installer details and the invoice. If a dispute is unresolved, a complaint about goods or a service goes to the Consumer Goods and Services Ombud on 0860 000 272, with the National Consumer Commission above it. The Consumer Protection Act gives a three month warranty on the repair or installation work itself, separate from any warranty on the tank.
Frequently asked questions
What is the JoJo Tanks contact number?
011 695 8300 at the Shared Service Centre, or 013 262 7900 at Head Office. Branch numbers run from 031 785 2962 in Camperdown to 023 347 6533 in Worcester.
What is the JoJo Tanks email address?
productinfo@jojo.co.za for price and product enquiries, and sales@jojo.co.za at Head Office. Both are the general mailboxes; the branch addresses on the contact page are individual staff addresses.
Where do I buy a JoJo tank?
From a distributor, using the distributor finder on jojo.co.za, rather than from a branch. Branches are company sites; distributors are independent retailers that stock the product.
How do I complain about a JoJo tank?
Take a product problem to the distributor that sold the tank with proof of purchase, and a fitting problem to the installer. If a dispute is unresolved, the Consumer Goods and Services Ombud handles complaints about goods or a service on 0860 000 272.
Sources
- JoJo Tanks contact page: jojo.co.za/contact
- JoJo Tanks installer and distributor finders: jojo.co.za/installers
- Consumer Goods and Services Ombud: cgso.org.za