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JoJo Tanks Contact Details

JoJo Tanks publishes a telephone number for every branch, but only two general mailboxes. The branch email addresses on its contact page are individual staff addresses rather than role addresses, so the branch number is the route to use.

Official contact channels

JoJo asks that all price and product enquiries go to the product information address rather than to a branch, so that is the correct first stop for a quote or a specification question. The individual staff mailboxes listed beside each branch are not reproduced here, because a personal address is a poor route for anything that needs a record and it stops working the moment that person moves on.

What this organisation provides

JoJo manufactures water storage and related products, and it sells through a distributor network rather than directly from its branches. The website carries three separate tools that answer most enquiries without a phone call: a distributor finder for buying, an installer finder for having a tank fitted, and a DIY installation guide for doing it yourself. There is also a become an installer route for trade applicants.

The distinction between buying and installing matters. A branch is a company site, a distributor is an independent retailer that stocks the product, and an installer is a separate contractor again, so the answer to where do I get one and who fits it are two different lookups.

Address and operating information

The branch list above is the one JoJo publishes on its contact page, alongside the shared service centre and head office numbers. Because sales run through distributors, phoning a branch to buy a tank will usually result in being referred to the nearest stockist, so use the distributor finder first if buying is all you need.

Support and escalation routes

Take a product problem to the distributor that sold the tank, with proof of purchase, and a fitting problem to the installer who did the work. That split decides who is liable: a tank that fails because it is defective is a manufacturing matter, while a tank that leaks at the connections or was set on an inadequate base is an installation matter, and the installer is an independent contractor rather than part of JoJo.

Using an installer outside the approved network is the usual way a warranty argument starts, so keep the installer details and the invoice. If a dispute is unresolved, a complaint about goods or a service goes to the Consumer Goods and Services Ombud on 0860 000 272, with the National Consumer Commission above it. Note also that the Consumer Protection Act gives a three month warranty on the repair or installation work itself, separate from any warranty on the tank.

Sources