JustMoney Contact Details

JustMoney is a South African personal finance platform offering a free credit score, debt assessments and access to financial coaches. It publishes no telephone number. Contact runs through a mailbox or a call-back you request on the site.

Official contact channels

• Email: info@justmoney.co.za
• A free call-back registration on the JustMoney website, which is how the platform routes you to a coach
• Account holders use the join and login route on the site rather than emailing for account information
• Address: 4th Floor, Mutual Park, Jan Smuts Drive, Pinelands, Cape Town, 7405

What this organisation provides

• A free credit score and credit health view, including total debt balance and a list of accounts
• A free debt assessment, and access to financial coaches
• Personal loan and debt consolidation applications through partner products
• Savings, investment and banking comparison tools, plus published articles and guides
• JustMoney states it has more than 700,000 registered South Africans, and its site carries a copyright range beginning in 2009

Who actually holds the credit data

JustMoney describes itself as powered by NCRCB29. That is a National Credit Regulator credit bureau registration number, and the register shows whose it is.

• NCRCB29 is registered to Kudough Credit Solutions (Pty) Ltd, company registration 1998/002263/07
• The bureau telephone number on the register is 086 999 0952
• Its registered address is Unit 4F, 4th Floor, Mutual Park, Jan Smuts Drive, Pinelands, Cape Town, 7405, the same building JustMoney gives
• Final registration date: 9 June 2017, status registered
• That matters because a credit bureau, not the platform, is the entity legally responsible for the accuracy of credit information

Your credit report rights and disputes

• Under the National Credit Act you are entitled to one free credit report a year from each registered credit bureau, whether or not you use a platform like this one
• To dispute an entry, raise it with the credit bureau first. The bureau must investigate and tell you the outcome
• If the bureau does not resolve it, the National Credit Regulator takes complaints on 0860 627 627 or complaints@ncr.org.za
• Never pay anyone who promises to remove a legitimate listing. A correct listing can only be removed by the passage of time or by the credit provider correcting it

Sources

• JustMoney website and footer, for the info mailbox, the Pinelands address, the call-back route, the product and tool range, the registered user figure and the NCRCB29 credit bureau reference
• National Credit Regulator register of credit bureaus, record for NCRCB29, for the registered company name, company registration number, telephone number, registered address and final registration date, checked with a positive control search