JustMoney Contact Details

JustMoney is a South African personal finance platform offering a free credit score, debt assessments and access to financial coaches. It publishes no telephone number. Contact runs through the mailbox info@justmoney.co.za or a call-back you request on the site.

JustMoney contact details at a glance

• Email: info@justmoney.co.za
• A free call-back registration on the JustMoney website, which is how the platform routes you to a coach
• Account holders use the join and login route on the site rather than emailing for account information
• Address: 4th Floor, Mutual Park, Jan Smuts Drive, Pinelands, Cape Town, 7405

What JustMoney provides

• A free credit score and credit health view, including total debt balance and a list of accounts
• A free debt assessment, and access to financial coaches
• Personal loan and debt consolidation applications through partner products
• Savings, investment and banking comparison tools, plus published articles and guides
• JustMoney states it has more than 700,000 registered South Africans, and its site carries a copyright range beginning in 2009

Who actually holds the credit data

JustMoney describes itself as powered by NCRCB29. That is a National Credit Regulator credit bureau registration number, and the register shows whose it is.

• NCRCB29 is registered to Kudough Credit Solutions (Pty) Ltd, company registration 1998/002263/07
• The bureau telephone number on the register is 086 999 0952
• Its registered address is Unit 4F, 4th Floor, Mutual Park, Jan Smuts Drive, Pinelands, Cape Town, 7405, the same building JustMoney gives
• Final registration date: 9 June 2017, status registered
• That matters because a credit bureau, not the platform, is the entity legally responsible for the accuracy of credit information

Your credit report rights and disputes

• Under the National Credit Act you are entitled to one free credit report a year from each registered credit bureau, whether or not you use a platform like this one
• To dispute an entry, raise it with the credit bureau first. The bureau must investigate and tell you the outcome
• If the bureau does not resolve it, the National Credit Regulator takes complaints on 0860 627 627 or complaints@ncr.org.za
• Never pay anyone who promises to remove a legitimate listing. A correct listing can only be removed by the passage of time or by the credit provider correcting it

Frequently asked questions

What is the JustMoney contact number?

JustMoney publishes no telephone number. Email info@justmoney.co.za or request the free call-back on its website. The 086 999 0952 number is registered on the National Credit Regulator register to Kudough Credit Solutions, the credit bureau behind JustMoney, so it answers bureau questions rather than JustMoney queries.

How do I dispute something on my credit report?

Raise it with the credit bureau first. For JustMoney users that is Kudough Credit Solutions on 086 999 0952. If it is not resolved, the National Credit Regulator takes complaints on 0860 627 627 or complaints@ncr.org.za.

Sources

• JustMoney website and footer, for the info mailbox, the Pinelands address, the call-back route, the product and tool range, the registered user figure and the NCRCB29 credit bureau reference
• National Credit Regulator register of credit bureaus, record for NCRCB29, for the registered company name, company registration number, telephone number, registered address and final registration date, checked with a positive control search