VCCB Contact Details

VCCB is VeriCred Credit Bureau, a registered South African credit bureau based in Potchefstroom. Its telephone numbers are 087 150 3601 and 087 803 4798, its website is vccb.co.za, and enquiries and disputes are logged through the forms on the site rather than by email. Its registration number with the National Credit Regulator is NCRCB21.

VCCB contact details at a glance

• Telephone: 087 150 3601 (published as +27 87 150 3601)
• Alternative number: 087 803 4798 (published as +27 87 803 4798)
• Enquiries and disputes are logged through the forms at vccb.co.za
• Website: vccb.co.za

What VCCB does

VCCB collects consumer credit information from various sources, analyses it and provides it to credit providers so they can make credit decisions. A credit bureau does not decide whether you get credit: it collects and supplies the information that credit providers use to decide, which is why correcting a bureau record matters. It issues credit reports to consumers and lets you monitor changes to your credit profile. It states that your credit report is free if you do not request it more than twice in any calendar month. It also runs a dispute process for consumers who find incorrect information on their report.

Where the VCCB office is and its hours

The office is at 4 Clark Street, Potchefstroom, 2531. Business hours are Monday to Thursday from 08:00 to 16:30 and Friday from 08:00 to 16:00. VCCB is a registered credit bureau with the National Credit Regulator under registration number NCRCB21, which is the number to quote if you need to confirm its registration. The website publishes contact forms rather than an email address, so use the form or the numbers above.

Disputing wrong information on your VCCB report

If information on your report is wrong, log a dispute through the Log A Dispute route on the site and attach a copy of your identity document, proof of residence, details of the dispute and any supporting documents. VCCB investigates within 20 business days, and once an enquiry becomes a formal dispute that counter starts and the credit provider that supplied the information is contacted.

If the bureau does not resolve it, credit bureaus are regulated by the National Credit Regulator on 0860 627 627, which is the body to approach about a bureau that does not comply. Credit related complaints can also be taken to the National Financial Ombud on 0860 800 900.

Frequently asked questions

What is VCCB?

VCCB is VeriCred Credit Bureau, a South African credit bureau registered with the National Credit Regulator as NCRCB21 and based in Potchefstroom. It supplies credit information to credit providers and issues credit reports to consumers.

How do I contact VCCB?

Call 087 150 3601 or 087 803 4798 during business hours, or log an enquiry or dispute through the forms on vccb.co.za. The site publishes forms rather than an email address.

How do I dispute information on my VCCB credit report?

Use the Log A Dispute route on vccb.co.za and attach your identity document, proof of residence, details of the dispute and supporting documents. VCCB investigates within 20 business days.

Is my VCCB credit report free?

Yes, if you do not request it more than twice in any calendar month. VCCB also lets you monitor changes to your credit profile.

Who regulates VCCB?

The National Credit Regulator, which registers credit bureaus; VCCB’s registration number is NCRCB21. If the bureau does not resolve a dispute, the NCR is on 0860 627 627 and credit complaints can go to the National Financial Ombud on 0860 800 900.

Sources

• VCCB home page, FAQ and dispute process: vccb.co.za
• VCCB contact page and NCR registration footer: vccb.co.za/ContactUs