Business · Contact details
VeriCred Contact Details
The VeriCred Collections head office and client relations number is +27 10 054 6941, and the account enquiries email is vericred@vericred.biz. VeriCred is a South African debt collection agency, established in 1990 with its head office in Potchefstroom, that contacts consumers about accounts in arrears handed over by its clients. This page is about VeriCred Collections at vericred.co.za. It is not Vericred at vericred.com, a US health insurance data company.
VeriCred contact details at a glance
| Route | Details |
|---|---|
| Head office / client relations | +27 10 054 6941 |
| Head office / other account enquiries email | vericred@vericred.biz |
| Manage My Account consumer portal (balance, pay, call-back, clearance letter) | accolade.vericredllc.com/customer-login |
| Contact form (reply within 24-48 hours) | vericred.co.za/contact-us/ |
| Telegram chatbot | t.me/VeriCred_Collections_chatbot |
| New business / prospective clients | sales@vericred.co.za |
| Postal address | P.O. Box 2586, Potchefstroom, 2520 |
| Client Relations hours | Monday to Friday 08:00 to 16:30; Saturday 08:00 to 12:00 |
Manage your VeriCred account online
If VeriCred has contacted you about an account, the quickest route is the Manage My Account portal at accolade.vericredllc.com/customer-login, which is linked from VeriCred’s own site. There you can check your balance, make a payment, request a call back or request a clearance letter. If you are not sure which branch holds your account, VeriCred asks you to use the consumer portal.
VeriCred client relations phone, email and contact form
For other account enquiries, call client relations on +27 10 054 6941 or email vericred@vericred.biz. Client relations works Monday to Friday from 08:00 to 16:30 and on Saturday from 08:00 to 12:00. You can also use the contact form on vericred.co.za/contact-us/, which asks for your ID or VCB number, and VeriCred says it replies within 24 to 48 hours. VeriCred also runs a Telegram chatbot at t.me/VeriCred_Collections_chatbot.
VeriCred branch phone numbers and emails
| Branch | Phone | |
|---|---|---|
| Boston (Cape Town) | +27 21 945 3677 | boston@vericred.biz |
| Durban | +27 31 309 1514 | durban@vericred.biz |
| George | +27 87 151 3802 | george@vericred.biz |
| Johannesburg | +27 11 789 3042 | johannesburg@vericred.biz |
| Potchefstroom | +27 18 297 3474 / +27 87 150 3700 | potchefstroom@vericred.biz |
| Randburg | +27 87 114 1999 | randburg@vericred.biz |
| Gaborone (Botswana) | +267 728 57973 | gaborone@vericred.biz |
| Windhoek (Namibia) | +264 61 235 400 | windhoek@vericred.biz |
Where VeriCred’s head office is
The head office is in Potchefstroom, but VeriCred does not publish a street address. Post goes to P.O. Box 2586, Potchefstroom, 2520.
What VeriCred does and who it collects for
VeriCred collects arrears on behalf of credit providers, retailers, medical, municipal and other clients. It says it has over 1200 employees across twelve South African call centres, with affiliates in Namibia and Botswana. It is a member of the Council for Debt Collectors, ADRA and ACA International.
Businesses that want to hand over accounts can email sales@vericred.co.za.
VeriCred complaints and clearance letters
VeriCred does not publish a separate complaints or escalation line. Put your query in writing to vericred@vericred.biz or through the contact form, quoting your ID or VCB number, and ask for a clearance letter through the portal once an account is settled.
For other companies, browse the business hub or the business directory V listings.
Frequently asked questions
What is the VeriCred contact number?
Head office and client relations is +27 10 054 6941, open Monday to Friday 08:00 to 16:30 and Saturday 08:00 to 12:00.
What is the VeriCred email address?
Account enquiries go to vericred@vericred.biz. Each branch also has its own mailbox, listed above.
How do I get a clearance letter from VeriCred?
Request it through the Manage My Account portal at accolade.vericredllc.com/customer-login.
Why is VeriCred contacting me?
VeriCred is a debt collector. It contacts consumers about accounts in arrears that its clients, such as credit providers, retailers and medical or municipal clients, have handed over.
Sources
- VeriCred, Contact us: vericred.co.za/contact-us/, read 2026-09-26
- VeriCred, Home page: vericred.co.za/index.php, read 2026-09-26
- VeriCred, Individual: vericred.co.za/vericred-individual/, read 2026-09-26
- VeriCred, Company overview: vericred.co.za/company-overview/, read 2026-09-26
- VeriCred, Certifications: vericred.co.za/certifications/, read 2026-09-26