Skip to content
Official-source based. 100% Free to Use. 🇿🇦 Focused on South African services. Independent Directory. Updated as sources change.
ContactDetails.co.za — Find Official Contacts. Get Help Faster. Need Help?

VALR Contact Details

VALR is a South African cryptocurrency exchange, founded in 2018 and headquartered in Johannesburg. Set your expectations before you start looking: it publishes no telephone number and no public email address anywhere on its site. Support runs entirely through a written request form.

Official contact channels

The absence of a phone number is deliberate rather than an oversight, and it has a practical consequence worth knowing. Because there is no published support line, any telephone number you find for VALR in a search result, a social media reply or an advertisement did not come from the company. Telephone support that you did not initiate is one of the most common ways crypto account holders are separated from their funds.

No legitimate exchange will ever ask you for your password, your one time PIN, your two factor authentication code or your recovery phrase, and nobody who genuinely works in support needs remote access to your device. Anyone asking is not support.

What this organisation provides

The exchange offers spot, margin and futures trading, an over the counter desk for large orders, yield and earn products, a payments product, an API for programmatic trading, and business and institutional accounts. It states that it holds regulatory approval to operate in Europe alongside its South African licence.

Address and operating information

The company gives Johannesburg as its headquarters but does not publish a street address for public visits, which is normal for an exchange with no branch network. There is no counter to walk into and no branch that can verify your identity in person, so account verification happens inside the app.

Support and escalation routes

Crypto assets were declared a financial product under the Financial Advisory and Intermediary Services Act, which is why an exchange like this must hold an FSP licence at all. That number, 53308, is worth checking on the Financial Sector Conduct Authority register before you deposit, and the same check works for any platform that claims to be licensed. A platform that cannot give you an FSP number is the warning sign.

Complaints follow a set order. Raise it through the support form first so that the company has a written record and a chance to resolve it, and keep the ticket reference. If it is not resolved, a complaint about financial advice or an intermediary service goes to the FAIS Ombud on 012 762 5000. The Financial Sector Conduct Authority is the conduct regulator and takes reports about the licence itself. Bear in mind that neither body can reverse a blockchain transaction, so a transfer sent to the wrong address or to a scammer is generally gone regardless of who is at fault.

Sources