Roots Butchery is a halaal butchery chain with stores across South Africa. It runs one customer care number for the whole group rather than publishing a number for each store, and its trading hours run later than most food retail.
Official contact channels
- Customer care: 010 590 9270
- Email: [email protected]
- Trading hours: Monday to Saturday 08:00 to 19:00, Sunday 08:00 to 17:00
- Store locator and enquiry form on the website
Note what that number is and is not. It is a central customer care line, not the counter at your nearest branch, so it will not tell you what is on the shelf this afternoon. For anything store specific, use the store locator to find the branch first. The company says it aims to answer form enquiries within twenty four hours, though not over a weekend, which is worth knowing given that Saturday is the busiest trading day.
What this organisation provides
The business sells halaal red meat, poultry and related products through its own stores, along with periodic specials and promotions. Trading until 19:00 on weekdays and Saturdays, and opening on Sundays, puts it closer to a supermarket schedule than a traditional butchery, which matters if you are planning a collection.
Address and operating information
There is no single walk in head office address published. Store addresses are listed through the locator on the site, and stores sit inside shopping centres and standalone premises in several provinces, so confirm the branch address and its own hours rather than assuming the group hours apply everywhere. Public holiday hours are commonly shorter and are not published centrally.
Support and escalation routes
If halaal status is the reason you shop there, ask which body certifies the store and check that the certificate on display is current, because certification is issued by independent certifying bodies and runs for a fixed period. A certificate for a different branch or an expired one is the thing to look for.
Hygiene and food handling are a municipal matter rather than a national one. Food premises must hold a certificate of acceptability and are inspected by environmental health practitioners at the local municipality, and that is where a complaint about the condition of a store belongs. For a dispute about what you were sold, charged or promised, the Consumer Goods and Services Ombud on 0860 000 272 handles retail complaints, with the National Consumer Commission above it. Keep the till slip, because a meat complaint is time sensitive.
Sources
- Roots Butchery contact page: rootsbutchery.co.za/contact-us
- Roots Butchery: rootsbutchery.co.za