Business · Contact details
Sappi Head Office Contact Details
To contact Sappi, call 011 407 8111 (Head office, Rosebank, main switchboard) or 013 734 6111 (Ngodwana Mill, Mpumalanga).
Sappi is a global producer of dissolving pulp, paper and paper packaging, with its head office in Rosebank, Johannesburg.
Sappi is a pulp and paper company rather than a mining one, though its South African operations are large industrial sites that each publish their own plant contact route.
This page covers how to reach Sappi’s head office in South Africa. The details below were read from Sappi’s own locations page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not Sappi and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
Sappi head office contact numbers
These routes were read from Sappi’s official locations page on 25 September 2026, where the Rosebank entry is listed as the main switchboard. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| Head office, Rosebank, main switchboard | 011 407 8111 |
| Head office address | 108 Oxford Road, Rosebank, Johannesburg, 2196 |
| Southern Africa sales enquiries | sales.centralafrica@sappi.com |
Sappi’s contact page is an enquiry form rather than a list of numbers. The switchboard above is the only general telephone route Sappi publishes for the head office, and the form splits enquiries into product and general streams before routing them.
Mill contact numbers
Head office does not run the mills day to day. If your query is about a specific site, deliveries, or a community or environmental matter at a plant, the mill’s own number is the faster route. These were read from the same official locations page.
| Mill | Contact |
|---|---|
| Ngodwana Mill, Mpumalanga | 013 734 6111, NgodwanaMill@sappi.com |
| Tugela Mill, Mandeni | 032 456 1097 |
| Stanger Mill, Stanger | 032 437 2100 |
Sappi’s locations page lists several mill contacts as named individuals with personal mailboxes. We do not republish those, because a person moves on and the address then reaches nobody. Use the mill switchboard or the enquiry form instead.
Self-service options before you call
- The enquiry form on Sappi’s contact page, which separates product enquiries from general ones and asks for your country so it reaches the right regional desk.
- The locations directory, which lists every mill, sales office and business unit with its own address.
- The investor pages, for results, annual reports and shareholder queries, which are handled separately from commercial enquiries.
What to have ready before you call
- The mill or office your query concerns, because head office will route you rather than answer site questions.
- Your company name and account or order reference, for anything commercial.
- The product grade or specification, if you are asking about paper or pulp supply.
- A written summary, since most Sappi enquiries are logged through the form rather than resolved on the phone.
Sappi does not sell to the public
Sappi supplies converters, printers and merchants rather than individual buyers. Small-quantity paper is bought through a merchant or a retailer, not from the mill. Calling the switchboard for a single ream or a small print job will only produce a referral.
Forestry and plantation matters, including land access, fire and neighbouring-landowner queries, sit with the forestry division rather than with the mills, and are a separate operation with its own engagement structures.
Complaints and escalation
Start with the switchboard or the enquiry form, and ask for the name of the business unit handling your matter so you can follow up on the same thread. For a site-specific complaint, raise it with that mill first, because head office will refer it back there.
Keep your own record of dates, reference numbers and who you spoke to. Sappi logs enquiries through the form, so a written trail is what allows a matter to be picked up again later.
Avoiding fake Sappi contact numbers
Sappi is a large employer, which makes it a common name in recruitment scams. Sappi does not charge for a job application, an interview or a medical, and it does not ask for a deposit to secure a position.
- Check any number against sappi.com before you call it, not against a search result or a social media post.
- Treat a mobile number offered as a Sappi recruitment line as a warning sign. The company publishes landlines and a form.
- Never pay a fee to apply for work at Sappi, and never send identity documents to a private mailbox.
Frequently asked questions
What is Sappi’s head office number?
Sappi’s locations page lists 011 407 8111 as the main switchboard for the Rosebank head office at 108 Oxford Road, Johannesburg, 2196.
Does Sappi publish an email address for general enquiries?
Sappi routes general and product enquiries through a form on its contact page. The Southern Africa sales mailbox, sales.centralafrica@sappi.com, is published against the Rosebank sales entry.
Can I buy paper directly from Sappi?
No. Sappi supplies merchants, printers and converters rather than the public. Small quantities are bought through a paper merchant or a retailer.
Who do I call about a specific Sappi mill?
Use the mill’s own number. Ngodwana is on 013 734 6111, Tugela on 032 456 1097 and Stanger on 032 437 2100. Head office will refer site queries back to the mill.