Business · Contact details
UCount Contact Details
The UCount contact number is 0860 82 68 68, also written by the programme as 0860 UCOUNT. For personal enquiries, email enquiries@UCount.co.za; business members use businessenquiries@UCount.co.za. UCount Rewards is Standard Bank’s loyalty programme and has its own rewards contact centre, separate from ordinary banking support. These details were read on 24 September 2026.
UCount Rewards contact details
| Rewards contact centre | 0860 82 68 68 (0860 UCOUNT) |
|---|---|
| Personal enquiries email | enquiries@UCount.co.za |
| Business enquiries email | businessenquiries@UCount.co.za |
| Complaints, if unresolved | 0860 101 101 or 010 249 0057 |
| Complaints email | Complaint.ResolutionCentre@standardbank.co.za |
| Lost or stolen card | 0800 020 600, or +27 10 824 1514 from abroad |
| Standard Bank personal banking | 0860 123 000 |
| Website | ucount.standardbank.co.za |
UCount Standard Bank contact number
For UCount Rewards enquiries, use 0860 82 68 68 rather than the general Standard Bank personal banking number. The rewards programme runs its own contact centre, while the Standard Bank personal banking line listed on the page is 0860 123 000.
The programme’s contact information is less obvious on its website than the number suggests. UCount has a page titled Contact details at ucount.standardbank.co.za/personal/contact-us, but that page renders a heading and nothing else. The rewards number and personal enquiries email appear instead in the Get in touch block in the site footer.
The UCount website is ucount.standardbank.co.za. The email addresses use the UCount.co.za domain, but the page records that UCount.co.za has no website behind it and carries mail only. The programme should therefore be reached through its Standard Bank-hosted website or the Standard Bank app rather than by assuming the email domain is also the website.
UCount Rewards contact centre and email
The UCount Rewards contact centre number is 0860 82 68 68, and the personal enquiries mailbox is enquiries@UCount.co.za. These are the first contact routes published for ordinary rewards enquiries.
UCount publishes no operating hours for the rewards contact centre anywhere on its site. The existing page therefore does not provide confirmed opening or closing times for 0860 82 68 68.
If you are phoning about Rewards Points, have the transaction date, merchant and amount ready. The page records that points post after settlement rather than at the moment of purchase, so a reward that appears to be missing on the purchase date can appear a few days later.
Also know which card you used. Earning depends on the card and the tier, and the page states that a purchase made on a non-qualifying card earns nothing.
UCount for business contact details
Business members should use businessenquiries@UCount.co.za. This is different from the personal enquiries address, enquiries@UCount.co.za, so state whether the enquiry is for a personal or business membership when contacting UCount.
The business mailbox does not appear in the website footer. It is listed in the programme’s complaints process document, which is linked from the footer as COMPLAINTS PROCESS.
UCount complaints contact details
For a rewards problem, the published complaints route starts with the UCount Rewards contact centre on 0860 82 68 68 or one of the programme’s enquiry mailboxes.
If the matter remains unresolved, the next contact is Standard Bank’s Complaint Resolution Centre on 0860 101 101 or 010 249 0057. The complaints email address is Complaint.ResolutionCentre@standardbank.co.za.
Keep the reference number from the first contact. The existing page states that the second desk will ask for it and that, without it, the complaint starts again from the beginning.
UCount lost or stolen card number
For a lost or stolen card, use Standard Bank’s dedicated lost and stolen cards line: 0800 020 600 inside South Africa or +27 10 824 1514 from abroad. These numbers are separate from the UCount Rewards contact centre.
The page advises using the card line rather than the rewards number when the card is gone because points on an activated card can be spent in store by whoever has it.
What UCount Rewards is
UCount Rewards is Standard Bank’s loyalty programme, and the page records that the bank says more than a million customers are on it. Members earn Rewards Points when paying with a qualifying Standard Bank card or an activated UCount Rewards Card at participating retailers and can then spend those points.
- Fuel, with up to R10 back per litre in points at Astron Energy service stations.
- A chosen category, with up to 40 percent back in points on groceries, or up to 20 percent on fashion or lifestyle.
- Health and beauty, with up to 30 percent back at Clicks.
- Redeeming points in store at Checkers and Shoprite, and online at Checkers Sixty60 and Shoprite Sixty60, using an activated UCount Rewards Card.
Each of those rates is published with an asterisk. What a member actually earns depends on the Tier Level, card and retailer. The site provides a Tier Estimator and a Rewards Calculator for working out an individual figure.
Fees and pricing are set out in Standard Bank’s pricing guide and in the UCount terms and conditions, both linked from the site footer. The page also records that joining is done through the Standard Bank app rather than by phoning the rewards contact centre.
Frequently asked questions
What is the UCount contact number?
The main UCount Rewards contact number is 0860 82 68 68, also written as 0860 UCOUNT. It is the programme’s rewards contact centre number.
What is the UCount Standard Bank contact number?
For UCount Rewards, call 0860 82 68 68. The Standard Bank personal banking number listed on the page is 0860 123 000.
What is the UCount email address?
Personal UCount enquiries use enquiries@UCount.co.za. Business members use businessenquiries@UCount.co.za.
What is the UCount Rewards complaints number?
If the rewards contact centre does not resolve the matter, the listed Standard Bank Complaint Resolution Centre numbers are 0860 101 101 and 010 249 0057.
Sources
- UCount Rewards, ucount.standardbank.co.za, for 0860 82 68 68, enquiries@UCount.co.za, the earning and redemption rates and the empty contact page (read 24 September 2026)
- UCount Rewards complaints process document, linked from the site footer, for businessenquiries@UCount.co.za and the Complaint Resolution Centre numbers and mailbox (read 24 September 2026)
- Standard Bank contact page, standardbank.co.za, for the lost and stolen cards numbers and personal banking line (read 24 September 2026)