Education · Contact details
SACAI Contact Details
SACAI’s office lines are 012 348 5650, 012 348 4650 and 012 348 0501, and general enquiries go to info@sacai.org.za. SACAI, the South African Comprehensive Assessment Institute, is a private assessment body in Garsfontein, Pretoria, that Umalusi has accredited to assess the National Senior Certificate (NSC) and the GETC: ABET. It is not a school: it sets and runs examinations, and Umalusi issues the certificates.
SACAI contact details at a glance
| Route | Details |
|---|---|
| Office line | 012 348 5650 |
| Office line | 012 348 4650 |
| Office line | 012 348 0501 |
| General enquiries email | info@sacai.org.za |
| Examinations email | exams@sacai.org.za |
| Certification email | certification@sacai.org.za |
| Complaints email | complaints@sacai.org.za |
| Website enquiry form | sacai.org.za/contact/ |
| SACAI candidate portal | portal.sacai.org.za/login/ |
| Office address | 278 Serene St, Garsfontein, Pretoria, 0159 |
| Office hours | Monday to Friday 08:00 to 16:00; visits by appointment only |
| WhatsApp channel | announcements only, linked from the contact page; not a help line |
SACAI contact number and office hours
SACAI lists three office numbers on its contact page: 012 348 5650, 012 348 4650 and 012 348 0501. The office works Monday to Friday from 08:00 to 16:00, and visits are by appointment only, so phone or email before you go.
SACAI runs a WhatsApp channel, linked from its contact page, but it is for announcements only. It is not a help line, so use the phone numbers, the emails or the enquiry form for questions.
Which SACAI email to use
Pick the mailbox that matches your question so it reaches the right team:
- General enquiries: info@sacai.org.za
- Examinations: exams@sacai.org.za
- Certification: certification@sacai.org.za
- Complaints: complaints@sacai.org.za
The contact page also has a website enquiry form. When you fill it in, you choose what the enquiry is about, including institution registration, ABET, the Combined Certificate, the May/June exams, and invigilator or amanuensis training.
SACAI candidate portal and registration
Candidates sign in to the SACAI candidate portal at portal.sacai.org.za/login/ with their candidate ID number or passport number. If you do not have a profile yet, the sign-in page lets you create an account. Questions about examinations go to exams@sacai.org.za, and questions about certificates go to certification@sacai.org.za. Institutions that want to register with SACAI can use the website enquiry form and choose institution registration.
Re-marks, script viewing and re-writes
Umalusi, the quality council, directs questions about the costs and timing of script viewing, re-marking, re-checking and re-writes to SACAI. SACAI handles these itself under its own policies, so contact SACAI directly for them.
Where the SACAI office is
SACAI’s office is at 278 Serene St, Garsfontein, Pretoria, 0159. SACAI has full Umalusi accreditation, with effect from 1 October 2022, to assess the GETC: ABET and NSC examinations. It is one of three bodies that assess the NSC, alongside the IEB and the Department of Basic Education. Umalusi says it quality-assured all 24 subjects of the SACAI-administered NSC in 2024.
Complaining to SACAI
SACAI has its own complaints mailbox, complaints@sacai.org.za, and its own complaints policies. Send the complaint in writing, include your candidate details and the subject or exam session involved, and keep a copy. SACAI does not publish a separate escalation phone line.
For other examination and education bodies, browse the education directory R to S listings. For schools, colleges and other education bodies, see the education hub.
Frequently asked questions
What are the SACAI contact details?
Call 012 348 5650, 012 348 4650 or 012 348 0501, or email info@sacai.org.za. The office is open Monday to Friday 08:00 to 16:00.
What is the SACAI contact number for exams?
The three office lines all reach the office: 012 348 5650, 012 348 4650 and 012 348 0501. Examination questions by email go to exams@sacai.org.za, and certificate questions to certification@sacai.org.za.
Where is the SACAI office?
278 Serene St, Garsfontein, Pretoria, 0159. Visits are by appointment only, so phone or email first.
Does SACAI have a WhatsApp number for help?
No. SACAI’s WhatsApp channel carries announcements only. Use the office lines, the emails or the website enquiry form for questions.
How do I contact SACAI about a re-mark or script viewing?
Contact SACAI directly. Umalusi directs questions about the cost and timing of script viewing, re-marking, re-checking and re-writes to SACAI, which handles them under its own policies.
Sources
- SACAI, Contact us: sacai.org.za/contact/, read 2026-09-27
- SACAI candidate portal sign-in: portal.sacai.org.za/login/, read 2026-09-26
- Umalusi, Statement on SACAI queries (January 2025): umalusi.org.za/wp-content/uploads/2025/01/2025-01-22-Umalusi-Statement-on-SACAI-Queries-003.pdf, read 2026-09-27