UKZN Contact Details

The UKZN contact number is +27 31 260 1111 in Durban and +27 33 260 5111 in Pietermaritzburg. The switchboard with voice prompts is +27 31 260 8596. Admissions and fees queries go through the ticket portal at freshdeskportal.ukzn.ac.za. We read these details on ukzn.ac.za on 23 September 2026.

UKZN contact numbers

Durban campuses	+27 31 260 1111
Pietermaritzburg campus	+27 33 260 5111
Switchboard with voice prompts	+27 31 260 8596
Applications, fees and student finance	Ticket portal at freshdeskportal.ukzn.ac.za
Academic records, Howard College	StudentRecordsHoward@ukzn.ac.za
Academic records, Westville	StudentRecordsWestville@ukzn.ac.za
Academic records, Edgewood	StudentRecordsEdgewood@ukzn.ac.za
Syllabus enquiries	Studentrecords@ukzn.ac.za
Website	ukzn.ac.za, applications at applications.ukzn.ac.za

UKZN publishes no single admissions telephone number and no admissions email address. The two campus numbers and the voice-prompt line are the only telephone routes it prints.

UKZN campus addresses

Westville	University Road, Westville, Durban. Private Bag X54001, Durban, 4000
Howard College	Mazisi Kunene Road, Glenwood, Durban, 4041
Medical School	Umbilo Road, Durban. Private Bag 7, Congella, 4013
Edgewood	Corner Richmond and Marianhill Roads, Pinetown. Private Bag X03, Ashwood, 3605
Pietermaritzburg	King Edward Avenue, Scottsville, Pietermaritzburg. Private Bag X01, Scottsville, 3209

Four of the five campuses sit in and around Durban, and only Pietermaritzburg is on the other number. If you are unsure which campus holds your file, the academic records mailboxes above are split by campus and will tell you.

UKZN admission contact details

Applications are handled entirely online. The application site is applications.ukzn.ac.za, and enquiries go through the Applications and Information section of the university’s ticket portal rather than to a mailbox.

To lodge a query, open freshdeskportal.ukzn.ac.za, choose Submit a ticket at the top right, pick Applications and Information from the drop-down, complete the fields and submit. The same portal handles the change of contact details form for internal transfer and returning students.

South African first-time undergraduate applicants apply through the Central Applications Office rather than directly to the university. Returning students, gap-year applicants, all local postgraduate applicants and all international applicants apply on the UKZN site itself.

Postgraduate closing dates differ by programme and are published in the postgraduate prospectus rather than as a single date.

UKZN fees contact details

Student fees are the Student Finance category on the same ticket portal. There is no separate fees telephone number published on the UKZN site.

The portal’s knowledge base carries the answers most fee queries need before you open a ticket, including registration fee amounts for the year and how you are told that you have been financially cleared after paying a deposit.

Financing options, including loans and funding routes, are set out on the Financing Studies page of the applications site. Accommodation is listed separately, by campus.

Records, transcripts and verification

Academic record requests go to the campus mailbox that holds the record, and syllabus requests go to Studentrecords@ukzn.ac.za.

Degree verification is not done by the university itself. UKZN routes verification requests to two external agencies, which is the arrangement most South African universities now use, so an employer checking a qualification should expect to deal with them rather than with the university.

UKZN’s enquiries page also lists three individual staff mailboxes alongside the campus ones. We do not reproduce named individuals’ addresses, because they change with the person while the campus mailboxes do not.

Before you call

Have your student number or application reference. The voice-prompt line on +27 31 260 8596 routes by department, and the first thing any of them will ask for is the number.

For anything that needs a record kept, use the ticket portal rather than the telephone. A ticket carries a reference you can quote later, which matters on fee clearance and application status more than on anything else.

The university also publishes a staff telephone directory under Quick Links on its site, which is the way to reach a specific school or department directly instead of through the switchboard.

Sources

• University of KwaZulu-Natal, ukzn.ac.za, the Contact Us block carrying the Durban, Pietermaritzburg and voice-prompt numbers (read 23 September 2026)
• UKZN Directions to Campus page, ukzn.ac.za, street and postal addresses for all five campuses (read 23 September 2026)
• UKZN applications site, applications.ukzn.ac.za, the General Enquiries page with the records mailboxes and the routing of applications and fees queries, plus the financing and accommodation pages (read 23 September 2026)
• UKZN students and staff ticket portal, freshdeskportal.ukzn.ac.za, the Applications and Information and Student Finance categories (read 23 September 2026)