Unisa Refund Contact Details

Submit the UNISA refund form by email to finan@unisa.ac.za or by fax to 012 429 4150. It must be completed and signed by the registered student. UNISA says domestic refunds are processed within 15 business days and foreign-student refunds within 21 business days of receiving all compulsory documents. Credit balances under R100 are not refunded. We read these details on unisa.ac.za and in UNISA’s official refund forms on 19 September 2026.

UNISA refund form: where to send it

Email	finan@unisa.ac.za
Fax	012 429 4150
Domestic refund form	“Unisa Refund Request”, downloadable from UNISA’s payment methods page
International refund form	“Foreign Students Refund Request”, on the same page
Refund method	EFT only

Download the correct form from the Refunds section of UNISA’s “Unisa payment methods and banking details” page. UNISA says refund requests must be in writing and signed by the registered student.

Documents to send with the refund form

• The refund form, fully completed and signed by the student. It asks for your student number, full names, cell and office numbers, email, postal address, the refund amount, and your bank name, branch code, account number, account holder and account type.
• Proof of payment from everyone who paid towards the credit, whether student, sponsor, company or parent. If the credit came from card payments on UNISA’s web payment platform, include the relevant bank statements.
• Confirmation of banking details with an official bank stamp. This is required for students, sponsors, companies and parents.
• A copy of the ID or passport of both the student and the payee.

Refunds to a sponsor, parent or company

If the refund is to be paid to someone other than the student, you also need a letter from the sponsor, parent or company authorising the refund and stating the exact amount. For a company refund, add its company registration document. UNISA refunds credit balances that exceed the total study fees paid by a sponsor or bursary to that sponsor or bursary, not to the student.

Refund rules

Processing time, domestic	Up to 15 working days after all documents are received
Processing time, foreign students	Up to 21 business days after all documents are received
Minimum refund	R100; smaller credit balances are not refunded
Not refundable	Application fees and miscellaneous fees
Limit for self-paying students	Two refunds per academic year

Foreign students

The international form asks for the bank name, SWIFT code, sort code, IBAN or account number and account holder, as well as the account holder’s home address and the bank’s physical address. Attach a passport copy instead of an ID. International students can also pay UNISA through Flywire’s global payment network.

UNISA payment allocation numbers

Many credit balances come from a payment with the wrong allocation. UNISA’s payment page lists these allocation numbers, each entered after your 8-digit student number and a space:

Fee	Allocation number
Study fees	5400374721
SBL student fees	3000774039
Library fees	5400374225
Application fee	5370810030
Access cards	5400315164

UNISA says correctly referenced bank deposits are allocated to the study fees account within 2 to 10 working days. Card payments can be made online at unisa.ac.za/feepayment (Visa and Mastercard only, with OTP verification). Library fines can be paid through the same link.

Avoiding refund delays

• Make sure every compulsory document is attached. The processing clock only starts once UNISA has received all of them.
• When you pay UNISA, use your 8-digit student number, a space, and then your allocation as the reference, for example 12345678 5400374721. This avoids allocation delays.
• UNISA offices do not accept cash or cheques. Cash can be paid into UNISA’s account at FNB and ABSA branches.

For sponsor, bursary and bulk-payment queries, UNISA’s payment methods page gives the address susdepid@unisa.ac.za. UNISA also says it may refuse services to students with outstanding balances, and it issues receipts and statements of account only to registered students. If a sponsor needs a statement, you have to send it to them yourself. UNISA does not provide cashier services at its offices; all payments go through bank deposits or online channels. Debit and credit cards (Visa and Mastercard) are accepted when you pay or register in person at a UNISA regional office.

Sources

• UNISA, Unisa payment methods and banking details (Refunds and refund guidelines): unisa.ac.za (read 19 September 2026)
• UNISA Refund Request form (domestic) and Foreign Students Refund Request form, PDF (read 19 September 2026)