Unisa Registration Contact Details

Unisa publishes no dedicated registration email address. Registration queries go through the enquiry form on its contact page, with “Applications and registrations” selected, or through the toll-free line 0800 00 1870. The address enquire@unisa.ac.za exists, but Unisa labels it for misdirected enquiries and FAQs rather than for registrations. We read this on unisa.ac.za on 24 September 2026.

Official contact details

Toll-free student line	0800 00 1870
Call centre hours	08:00 to 19:00 weekdays, 08:00 to 14:00 Saturdays
Registration enquiries	Enquiry form, category “Applications and registrations”
Misdirected enquiries and FAQs	enquire@unisa.ac.za
Fax	012 429 4150
Student portal	my.unisa.ac.za
Website	unisa.ac.za

What enquire@unisa.ac.za is actually for

This address circulates widely as “the Unisa registration email”. It is not.

Unisa lists it under the heading Student misdirected enquiries and FAQs. In other words, it is the address for people who do not know where their question belongs, and for questions already answered in the FAQs.

Sending a registration query there is not wrong, but it is the slowest published route, because the first thing that happens is that somebody redirects it.

The faster route is the enquiry form, which routes your message by category before a person ever reads it.

The enquiry form and its categories

Unisa’s contact page carries an email form where every field is compulsory and you must pick one category. The eight categories are the whole routing system:

• Applications and registrations.
• Assignments.
• Examinations.
• Study material.
• Student accounts.
• myLife email.
• myUnisa.
• EUP1501 enquiries.

Unisa gives one instruction that is easy to ignore and genuinely matters: send one enquiry at a time. Its stated reason is that a message covering several topics causes confusion about who must respond, which delays the answer.

So if you have a registration question and a fees question, send two messages under two categories rather than one long one.

Note that student accounts is a separate category from applications and registrations. A question about money owed is not a registration question, even when it is blocking your registration.

The phone line is open on Saturdays

The Unisa Student Communication Centre runs longer hours than most university call centres: 08:00 to 19:00 Monday to Friday, and 08:00 to 14:00 on Saturdays, South African time.

That evening window is worth using. Registration periods generate enormous call volumes during office hours, and 0800 00 1870 is toll-free, so waiting on hold costs you nothing but time.

Unisa also still publishes a fax number, 012 429 4150, which tells you something about how long some of these routes have been in place.

Do it yourself first

Unisa routes most of registration through self-service, and the answer to many questions is already in your own account.

Web registration, tracking an application’s status, finding a qualification, checking fees and paying study fees are all published as online processes. myUnisa at my.unisa.ac.za is the student portal, and myLife is the student email account Unisa uses to contact you.

Check your myLife account. Unisa sends official correspondence there rather than to a personal address, and students regularly miss registration outcomes because they never opened it.

Be careful who you pay

Unisa is South Africa’s largest university and registration season attracts people offering to register students for a fee, or promising a place.

Unisa publishes its payment methods and banking details on its own site, under Admissions. Read those details there rather than accepting them from anyone who contacts you, and never pay study fees into an account given to you in a message.

Nobody can guarantee you a place, and no legitimate agent needs your myUnisa or myLife password. Handing those over gives someone control of your student record.

Before you get in touch

Have your student number, or your identity number and application reference if you are not yet registered.

Know the qualification code and the module codes you are asking about. Unisa runs a very large catalogue and the code identifies it faster than the name.

Check the registration dates for your qualification type first. Undergraduate, honours, and master’s and doctoral registrations run on separate timetables.

If your question is about a specific college rather than about registration itself, each college publishes its own contact page.

Sources

• Unisa contact us page, unisa.ac.za, for the toll-free number, the Student Communication Centre hours, the fax number, enquire@unisa.ac.za and its “misdirected enquiries and FAQs” label, and the enquiry form categories and one-enquiry-at-a-time instruction (read 24 September 2026)
• Unisa admissions and registration sections, for the web registration, application tracking, payment methods and banking details routes (read 24 September 2026)