Education · Support
UNISA Admin Contact Details
All Education contactsComplaints & escalation
Unisa student administration runs through the toll-free Student Communication Centre on 0800 00 1870, open 08:00 to 19:00 Monday to Friday and 08:00 to 14:00 on Saturdays (SAST). Written enquiries go to enquire@unisa.ac.za, fax to 012 429 4150, and most processes happen online on myUnisa at my.unisa.ac.za rather than by phone.
Unisa admin contact details at a glance
| What it is for | Contact |
|---|---|
| Centralised toll-free student enquiries | 0800 00 1870 |
| Student Communication Centre hours | 08:00 to 19:00 Monday to Friday, 08:00 to 14:00 Saturdays (SAST) |
| Misdirected enquiries and FAQs | enquire@unisa.ac.za |
| Fax enquiries | 012 429 4150 |
| Student portal | my.unisa.ac.za |
| Corporate website | unisa.ac.za |
Unisa describes enquire@unisa.ac.za as the address for misdirected enquiries and FAQs, which is worth reading literally: it is a routing mailbox rather than an admissions or examinations desk.
What to have ready before you call Unisa
Unisa publishes a single national number rather than campus switchboards, which is consistent with how it operates: the institution is organised around distance delivery, so there is no campus reception that would handle a student query in person.
Have your student number ready. It identifies you across every Unisa system and almost nothing can be actioned without it. If you are a prospective student without one, have your identity number and the qualification you are asking about.
Check myUnisa before calling. Unisa states that application, registration and study-related information sits on the corporate website, and that administrative processes including fee payment and examination information are available through its online platforms. A large share of calls to the centre concern things already visible in the portal.
How to get an admin matter handled
Start on myUnisa for anything transactional, such as registration, fees, results and examination timetables. If the portal does not resolve it, call the centralised number during the published hours with your student number to hand. Use the enquiries mailbox where you need a written record or where you are unsure which department the matter belongs to, and let Unisa route it.
The published Saturday hours are worth noting, since they are unusual for a university administration and give working students a window that does not require taking leave.
Unisa is a distance-learning institution serving a very large student body, and demand on the contact centre peaks sharply around registration and examination periods. Where a deadline is involved, act well before it rather than relying on reaching someone on the day.
If your Unisa query is not resolved
Because Unisa teaches at a distance, the contact centre and the portal are the institution for most students; there is no faculty office down the corridor to visit. Treating the published channels as the primary route rather than a fallback saves considerable time.
Ask for a reference on any unresolved matter and keep the email trail. Where an academic or administrative decision is disputed, Unisa has internal appeal processes that must be exhausted first.
If an institutional complaint remains unresolved, the Council on Higher Education is the statutory quality council for higher education in South Africa, and the Department of Higher Education and Training is the responsible department.
Frequently asked questions
What is the Unisa admin contact number?
Call 0800 00 1870, the single centralised toll-free number for student enquiries. It answers 08:00 to 19:00 on weekdays and 08:00 to 14:00 on Saturdays (SAST).
What is the Unisa admin email address?
enquire@unisa.ac.za. Unisa describes it as the address for misdirected enquiries and FAQs, so it routes your query to the right department rather than answering admissions or examination questions itself.
Is Unisa open on Saturdays?
The Student Communication Centre is open 08:00 to 14:00 on Saturdays (SAST), alongside 08:00 to 19:00 on weekdays. The Saturday window is the one that does not require working students to take leave.
How do I contact Unisa about registration or fees?
Start on myUnisa at my.unisa.ac.za: Unisa states that administrative processes including fee payment and examination information are available through its online platforms. If the portal does not resolve it, call 0800 00 1870 with your student number.
Does Unisa have campus contact numbers?
Unisa publishes a single national number rather than campus switchboards, because it teaches at a distance and administers centrally. The 0800 00 1870 line and the enquire@unisa.ac.za mailbox are the published routes.
Sources
- Contact details on this page were checked against Unisa’s own contact page on unisa.ac.za on 30 August 2026. Details Unisa does not publish are not listed here.