Department of Labour UIF Contact Details

The Department of Labour UIF contact number is the UIF call centre on 0800 030 007, and the general UIF email is uifcallcenter@labour.gov.za. The Unemployment Insurance Fund (UIF) is a fund under the Department of Employment and Labour.

UIF contact details at a glance

Route	Details
UIF call centre	0800 030 007
UIF Pretoria switchboard	012 337 1997
UIF fax	086 649 2012
UIF call centre email	uifcallcenter@labour.gov.za
uFiling enquiries	ufiling@labour.gov.za
UIF complaints	uifcomplaints@labour.gov.za
uFiling portal (employer declarations and payments)	ufiling.labour.gov.za/uif/
UIF benefit applications	uifonline.labour.gov.za
Department of Employment and Labour head office	012 309 4000
Department head office customer care	dol.customercare@labour.gov.za
UIF Pretoria office	UIF Building, 230 Lillian Ngoyi Street, Absa Towers, Pretoria Central
Hours	07:30 to 16:00, Monday to Friday

Official contact channels

The UIF has its own call centre, 0800 030 007, separate from the Department’s head office line on 012 309 4000. The UIF switchboard in Pretoria is 012 337 1997.

The UIF uses three separate mailboxes, so pick the one that matches your query:

• General UIF enquiries: uifcallcenter@labour.gov.za
• uFiling enquiries: ufiling@labour.gov.za
• Complaints: uifcomplaints@labour.gov.za

For questions about the wider Department, the head office customer care mailbox is dol.customercare@labour.gov.za.

Services and responsibilities

The UIF pays unemployment, maternity, illness and adoption benefits. It runs two online systems:

• uifonline.labour.gov.za for employee benefit claims. Claims are no longer processed on uFiling.
• uFiling at ufiling.labour.gov.za/uif/ for employers, including domestic employers, to register, declare and pay UIF contributions.

Office and address information

The UIF office is at the UIF Building, 230 Lillian Ngoyi Street, Absa Towers, Pretoria Central. The postal address is The UIF, Pretoria, 0052. The office is open from 07:30 to 16:00, Monday to Friday, and the uFiling call centre keeps the same weekday hours.

Walk-in help is available at labour centres, which are also open 07:30 to 16:00, Monday to Friday. For example, the Stanger (KwaDukuza) labour centre is at 12 Cator Street, Stanger (PO Box 138, Stanger, 4450). Its switchboard is 032 307 0989 and its alternate number is 032 307 0988. The KwaZulu-Natal customer care mailbox, which covers Stanger, is kzn.customercare@labour.gov.za.

Applications and escalation

Apply for UIF benefits online at uifonline.labour.gov.za. Employers declare and pay contributions on uFiling, and send uFiling problems to ufiling@labour.gov.za.

If your UIF query is not resolved, email a complaint to uifcomplaints@labour.gov.za. For a problem with the Department more broadly, contact head office on 012 309 4000 or dol.customercare@labour.gov.za.

For other government departments, see the government hub or the government directory D listings.

Frequently asked questions

What is the Department of Labour UIF contact number?

Call the UIF call centre on 0800 030 007. The UIF switchboard in Pretoria is 012 337 1997.

What is the UIF email address?

General enquiries go to uifcallcenter@labour.gov.za, uFiling queries to ufiling@labour.gov.za and complaints to uifcomplaints@labour.gov.za.

Can I claim UIF on uFiling?

No. Employee benefit claims are no longer processed on uFiling. Apply at uifonline.labour.gov.za. uFiling is for employers.

What is the Stanger labour department UIF contact number?

The Stanger labour centre at 12 Cator Street is on 032 307 0989, or 032 307 0988. Its email route is kzn.customercare@labour.gov.za.

What are the UIF office hours?

07:30 to 16:00, Monday to Friday.

Sources

• Department of Employment and Labour, Contacts: Unemployment Insurance Fund: labour.gov.za/Contacts/Pages/Contacts-UIF.aspx, read 2026-09-26
• Department of Employment and Labour, Head office contacts: labour.gov.za/contacts/head-office/, read 2026-09-26
• Department of Employment and Labour, Labour centres: labour.gov.za/Contacts/Labour-centres/, read 2026-09-26
• UIF uFiling portal: ufiling.labour.gov.za/uif/, read 2026-09-26