Traffic in the City of Matlosana, which covers Klerksdorp, Orkney, Stilfontein and Hartbeesfontein, is run by the municipal Public Safety Department rather than by a standalone traffic department. That matters when you dial, because the operational traffic line and the departmental office line are two different numbers.
Official contact channels
- Traffic Control: 018 464 2141, which the municipality lists for traffic accidents, road hazards and traffic signal faults
- Public Safety Department office: 018 487 8108, email [email protected]
- Municipal switchboard: 018 487 8000, email [email protected]
- Customer care: [email protected]
Use 018 464 2141 for something happening on the road now. Use 018 487 8108 for licensing, records, fines administration or a complaint about the department itself.
Two cautions on numbers found on the municipal site. The Public Safety page lists Fire Brigade on 018 464 2222, which is a fire line and not a traffic line, alongside the national Ambulance number 10177 and the national Police number 10111, neither of which is municipal. Separately, some pages on the site still carry unedited template placeholder numbers in a 0111213141 and 0212223242 pattern. Those are not real numbers and will not connect.
Services and responsibilities
The Public Safety Department describes its mandate as ensuring effective traffic flow and road safety, minimising fire and disaster risk, and providing motor vehicle licensing, registration and testing. Its divisions are:
- Traffic Services
- Law Enforcement
- Fire and Emergency Services
- Disaster Management
- Security Services, including event security coordination, access control systems and CCTV monitoring
- Road Safety Education, running school road safety programmes, community awareness campaigns, pedestrian safety initiatives, public transport safety training and driver behaviour improvement programmes
Motor vehicle licensing, registration and testing therefore sit inside this department, not in a separate licensing authority. The department also has an assistant director post dedicated to licensing, covering business licensing, permits and compliance monitoring.
Office and address information
- Public Safety Department, Civic Centre, Bram Fischer Street, Klerksdorp, 2570
- Office hours: Monday to Friday, 07:30 to 16:00
- Emergency services operate 24 hours a day, seven days a week, but the office line above is answered in office hours only.
- The department reports around 320 staff across its divisions.
Applications and escalation
- Licence and vehicle registration transactions are handled in person at the Civic Centre in office hours. Confirm fees on 018 487 8108 before travelling.
- The municipal website has a Public Safety contact form with a division selector. Choosing Traffic Services routes the message to the traffic side rather than to the general municipal inbox, which is faster than the switchboard for a non-urgent written query.
- An unresolved departmental matter escalates to the municipality on 018 487 8000 or [email protected].
- Traffic fines issued by a municipality are administered under national road traffic legislation, so a dispute about the fine itself follows the process printed on the notice rather than a municipal appeal.
Sources
- matlosana.gov.za publicSafety.html (traffic control number and what it covers, departmental office number and mailbox, physical address, office hours, division list, licensing mandate, staff count)
- matlosana.gov.za DepartmentalContacts.html (municipal switchboard and role mailboxes)