Government · Contact details
President Cyril Ramaphosa Contact Details
You do not write to the President personally. Correspondence for President Cyril Ramaphosa goes to The Presidency, which publishes its contacts on thepresidency.gov.za: the Presidential Hotline on 17737 for complaints and public enquiries about government service delivery, president@presidency.gov.za for email, and the Union Buildings switchboard on +27 12 300 5200 or Tuynhuys on +27 21 464 2100. The routes below are the official ones, and the single most useful number is the hotline.
The Presidency contact details
| Route | Details |
|---|---|
| Presidential Hotline (toll free) | 17737 |
| president@presidency.gov.za | |
| Correspondence-related matters | presidentrsa@presidency.gov.za |
| E-fax for complaints and public enquiries | 086 681 0987 |
| Union Buildings, Pretoria | +27 12 300 5200, fax +27 12 323 8246, Government Avenue, Pretoria |
| Tuynhuys, Cape Town | +27 21 464 2100, fax +27 21 462 2836, Plein Street, Cape Town |
| Postal address for both | Private Bag X1000, Pretoria 0001, or Private Bag X1000, Cape Town 8000 |
Writing to the President at the Union Buildings or Tuynhuys
Which seat you use depends on the parliamentary calendar rather than on your subject. The Presidency operates from Cape Town while Parliament is sitting and from Pretoria otherwise, so a letter to the wrong one still arrives, just later. Use the postal address for anything formal and the hotline for anything urgent.
What the Presidential Hotline 17737 is for
17737 is free to call and exists for complaints and public enquiries about government service delivery. It is a routing service: it takes your complaint, gives you a reference number and refers it to the department or province responsible, then follows up. It is not a decision-maker and it cannot overturn a departmental decision.
Keep the reference number. Without it a follow-up call starts the whole process again, and the reference is the only thing that connects your second call to your first.
Before you use the hotline:
- Complain to the department or municipality concerned first, and note the date and the reference they gave you
- Say clearly which department, province or municipality your complaint is about, because that is what determines where it is sent
- Have your identity number and the case, account or reference number of the matter you are complaining about
- Set out what you want done, not only what went wrong
Why the Presidency’s staff listings are not printed here
The Presidency contact page also lists individual officials by name with their direct lines and personal work mailboxes, including staff in the private office of the President, the office of the Deputy President and the offices of the Minister and Deputy Minister in the Presidency. Those are not reproduced here. Named-person contacts change with every reshuffle and appointment, and a letter to a stale one is never answered or forwarded. The role addresses above are stable.
What the Presidency cannot help with
It does not run departments, award tenders, employ people into other departments or hand out grants and bursaries, and it cannot intervene in a court case. Anyone contacting you claiming to represent the President and offering a job, a tender or a payment is committing fraud, and the Presidency does not solicit money from the public under any circumstances. The site also publishes its procurement pages and vacancies openly, which is where those genuinely appear.
For a matter that belongs to a specific department, that department is both the faster and the correct route. The hotline exists for when the department has already failed you.
Frequently asked questions
How do I contact President Cyril Ramaphosa?
Email president@presidency.gov.za, use presidentrsa@presidency.gov.za for correspondence-related matters, or write to The Presidency at Private Bag X1000, Pretoria 0001, or Private Bag X1000, Cape Town 8000. The Presidency, not the President personally, handles the correspondence.
What is the Presidential Hotline number?
17737, free to call, for complaints and public enquiries about government service delivery. It routes your complaint to the department or province responsible and gives you a reference number to keep for follow-ups.
Where is the President’s office?
The Presidency sits at the Union Buildings, Government Avenue, Pretoria, and at Tuynhuys, Plein Street, Cape Town. It operates from Cape Town while Parliament is sitting and from Pretoria otherwise.
Can the President’s office get me a job or a tender?
No. The Presidency does not run departments, award tenders, employ people into other departments or hand out grants and bursaries. Anyone offering these in the President’s name is committing fraud, and the Presidency does not solicit money from the public under any circumstances.