Healthcare · Contact details
Aspen Pharmacare Contact Details
Aspen Pharmacare answers on four separate numbers in South Africa: the group head office in Durban on 031 580 8600, the Johannesburg commercial business on 011 239 6100, manufacturing in Gqeberha on 041 407 2111 and Fine Chemicals in Cape Town on 021 530 8100.
The four Aspen sites in South Africa and their numbers
| Site | Address | Phone |
|---|---|---|
| Durban, group head office (Aspen Pharmacare Holdings Limited) | Aspen Place, 9 Rydall Vale Park, Douglas Saunders Drive, La Lucia, Durban | 031 580 8600 |
| Johannesburg (Pharmacare Ltd trading as Aspen Pharmacare) | Healthcare Park, Woodlands Drive, Woodmead, Johannesburg | 011 239 6100 |
| Gqeberha (Aspen SA Operations (Pty) Ltd) | 7 Fairclough Road, Korsten, Gqeberha | 041 407 2111 |
| Cape Town (Fine Chemicals Corporation (Pty) Ltd) | 15 Hawkins Avenue, Epping 1, Cape Town | 021 530 8100 |
The four are not interchangeable. La Lucia is the listed holding company and the address for investor and corporate matters. Woodmead is the South African commercial business, and its website is aspenpharmasa.co.za. Korsten is manufacturing operations. Fine Chemicals in Epping makes active pharmaceutical ingredients and trades under its own name at fcc.co.za.
Which Aspen number to phone
- A question about a specific medicine, a pack insert or availability: Johannesburg on 011 239 6100, which is the South African commercial business.
- Investor relations, share price, SENS and annual reports: these are published on aspenpharma.com rather than handled by phone, and the group is listed as APN on the JSE.
- Anything about an active ingredient rather than a finished medicine: Fine Chemicals in Cape Town on 021 530 8100.
One spelling note: Aspen’s own contact map writes the Eastern Cape city as “Gqerberha”. That is a typo on their page; the city is Gqeberha. The street address and number for Korsten are correct.
The company behind the four numbers
Aspen runs 23 manufacturing facilities across 15 sites worldwide, accredited by some of the most stringent regulatory agencies, and produces steriles, oral solid dose, liquids, semi-solids, biologicals and active pharmaceutical ingredients. Its business segments are Prescription, Over the Counter, Injectables and Manufacturing, and its regions are Africa Middle East, Americas, Asia, Australasia and Europe CIS. A query about an Aspen product sold outside South Africa usually belongs to the regional company rather than to Durban.
Reporting a problem with an Aspen medicine
A side effect or a suspected quality defect should go to SAHPRA as well as to the manufacturer, and a report from a patient counts. Keep the pack: the batch number and expiry date printed on it are what allow a batch to be traced, and a report without them cannot be followed up. If a batch has been recalled, return it to a pharmacy rather than to Aspen, because the pharmacy will replace or refund it and the return is logged against the recall.
Frequently asked questions
What is the Aspen Pharmacare head office number?
The group head office, Aspen Pharmacare Holdings Limited at Aspen Place, 9 Rydall Vale Park, La Lucia, Durban, answers on 031 580 8600. It handles investor and corporate matters for the listed group.
How do I contact Aspen about a medicine I take?
Phone the South African commercial business in Johannesburg on 011 239 6100; that office answers questions about a specific medicine, its pack insert or its availability. For a side effect or quality defect, report it to SAHPRA as well, and keep the pack so the batch number and expiry date can be quoted.
Is there an Aspen office in Gqeberha?
Yes. Aspen SA Operations (Pty) Ltd, the manufacturing operation, is at 7 Fairclough Road, Korsten, Gqeberha, on 041 407 2111. Aspen’s own contact map misspells the city as “Gqerberha”, but the address and number are correct.
Who do I call about an Aspen ingredient rather than a finished medicine?
Fine Chemicals Corporation (Pty) Ltd in Cape Town, which makes active pharmaceutical ingredients for the group, answers on 021 530 8100. It is at 15 Hawkins Avenue, Epping 1, and trades under its own name at fcc.co.za.
Sources
- Aspen Pharmacare contact map and site list: aspenpharma.com
- Aspen South African commercial business site: aspenpharmasa.co.za
- Fine Chemicals Corporation site: fcc.co.za