Dr Hanno Vivier is a neurosurgeon consulting from rooms at Mediclinic Cape Gate in Brackenfell. Mediclinic publishes two numbers for the practice, along with his registration and practice numbers, and those last two are more useful than they look.
Official contact channels
- Rooms: 021 981 5195 or 021 981 1455
- Physical address: Room 103, Mediclinic Cape Gate, corner Okavango Avenue and Tanner Street, Brackenfell 7560
- Postal address: PO Box 19127, Tygerberg 7505
Both numbers are published against the practice rather than one being a fax, and they differ in the middle digits rather than the last, so read them carefully. No email address is published for the rooms, which means the telephone is the route and anything you need in writing should be arranged on the call.
What this organisation provides
The listed core competencies are cranial and spinal surgery. The qualifications published are an MBChB from the University of Stellenbosch in 2000, a Fellowship in Neurosurgery from the Colleges of Medicine of South Africa in 2007, and an MMed in Neurosurgery from Stellenbosch in 2008.
Two identifiers are published alongside those, and they are worth writing down. The HPCSA registration number is MP0535672 and the practice number is 0240000344087. The registration number lets you confirm on the Health Professions Council register that a practitioner is registered and in good standing, which is a check anyone can do and few people know exists. The practice number is what your medical scheme needs in order to authorise and pay, so having it before you telephone the scheme saves a call.
Address and operating information
Room 103 is inside the Mediclinic Cape Gate hospital building rather than at a separate address, so the hospital entrance is the way in and hospital parking applies. The postal address is in Tygerberg rather than Brackenfell, which is normal for a practice but means post and visits go to different places.
Support and escalation routes
Neurosurgery is high cost and almost always needs pre authorisation from a medical scheme before admission, and schemes routinely require the practice number, the procedure codes and a motivation from the surgeon. Start that process as early as the date allows, and confirm whether the scheme treats the admission as a Prescribed Minimum Benefit condition, because that changes what it must cover and where it may insist you are treated.
For a complaint, separate the practitioner from the facility. Clinical conduct or competence is a matter for the Health Professions Council of South Africa, quoting the registration number above. The hospital as an establishment falls under the Office of Health Standards Compliance, with the Health Ombud for serious matters. A dispute about what a scheme paid goes to the scheme first and then to the Council for Medical Schemes, which regulates medical schemes rather than doctors.
Sources
- Dr Hanno Vivier listing, Mediclinic Southern Africa: mediclinic.co.za/en/corporate/doctors/5/dr-hanno-vivier.html
- Mediclinic Southern Africa: mediclinic.co.za
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