Healthcare · Contact details
Netcare Contact Details
Netcare’s customer service centre is on 0860 638 2273, which Netcare also prints as 0860 NETCARE, with email to customer.service@netcare.co.za. Hospital account queries go to 010 205 7335. The head office is at 76 Maude Street, Sandton. These details were read on netcare.co.za on 24 September 2026.
Netcare contact details at a glance
| What you need | Contact | Hours |
|---|---|---|
| Customer service centre | 0860 638 2273, customer.service@netcare.co.za | Mon to Fri, 08:00 to 16:00 |
| Hospital account queries | 010 205 7335, PAL@netcare.co.za | Mon to Fri, 08:00 to 17:00 |
| Fraud and ethics hotline | 0860 372 831, fraud@netcare.co.za | Anonymous |
| Investor relations | ir@netcare.co.za | – |
| Head office | 76 Maude Street, corner West Street, Sandton, 2196 | – |
Netcare contact number and hours
The customer service centre answers on 0860 638 2273 from Monday to Friday, 08:00 to 16:00. Netcare publishes the number as 0860 NETCARE and gives the translation itself: 0860 638 2273. NETCARE is seven letters, so the number has one more digit than the usual 0860 format, and if you have been dialling nine digits and failing, that is why. It is 0860 638 2273, ending 2273.
The hospital accounts desk keeps different hours: 010 205 7335 runs Monday to Friday, 08:00 to 17:00, an hour longer than customer service. So at half past four on a weekday you can still reach accounts, but not customer service. Neither centre operates at weekends, and a hospital matter outside those hours should go to the facility itself, which is staffed around the clock.
Netcare hospital account queries and the SMS call-back
A bill from a Netcare hospital does not go to the customer service centre. Account queries go to 010 205 7335, and the email address is PAL@netcare.co.za. That address is worth writing down, because no one would guess it from the department’s name.
There is also a call-back service. Netcare says to SMS your ID number, the patient’s name and the hospital to 43235, and its team will call you back. For a billing query that is often easier than holding.
Complaints and compliments about a Netcare hospital
Netcare encourages patients to bring concerns or complaints immediately to the management or customer care team at the facility where they are receiving or received care. Compliments and enquiries about a specific facility should likewise go to that facility. This is Netcare’s stated process, and following it gets a complaint resolved faster than going to head office first.
Only if the facility’s customer care team does not resolve it to your satisfaction does Netcare ask you to escalate, to customer.service@netcare.co.za or 0860 638 2273.
The online form reflects this. It asks whether your query is hospital related, then for the province and hospital, and offers reasons including complaint, enquiry, patient feedback, education and training, suggestion and compliment. It also asks whether you are still in the hospital, which affects how urgently it is handled.
Netcare head office address
Netcare Limited’s head office is at 76 Maude Street, corner West Street, Sandton, 2196. Netcare publishes GPS coordinates for it as well, at -26.104648, 28.055618. Head office is a corporate address, not a patient service point. Netcare publishes no general head office telephone number, which is deliberate: patient matters go to the facility or the customer service centre.
On jobs, Netcare states that it only considers applications for positions advertised on its Vacancies page and does not respond to unsolicited CVs sent through any other channel. Emailing a CV to customer service or to head office will not reach anyone.
Reporting fraud to Netcare
Netcare runs a Fraud and Ethics Hotline on 0860 372 831, with an email address at fraud@netcare.co.za, and states that reports can be made anonymously. Use it for suspected fraud or unethical conduct rather than for a billing dispute. A bill you believe is wrong is an accounts matter on 010 205 7335; a bill you believe is dishonest is a different conversation.
Investor matters go to ir@netcare.co.za, and Netcare runs a separate investor website at netcareinvestor.co.za.
Frequently asked questions
What is the Netcare contact number?
Call the customer service centre on 0860 638 2273, Monday to Friday from 08:00 to 16:00. Hospital account queries use 010 205 7335, which stays open until 17:00.
What is the Netcare email address?
customer.service@netcare.co.za for customer service and escalated complaints, PAL@netcare.co.za for hospital account queries, fraud@netcare.co.za for fraud reports and ir@netcare.co.za for investor matters.
How do I query a Netcare hospital bill?
Call the accounts desk on 010 205 7335 or email PAL@netcare.co.za, Monday to Friday 08:00 to 17:00. You can also SMS your ID number, the patient’s name and the hospital to 43235 for a call-back.
Where is the Netcare head office?
At 76 Maude Street, corner West Street, Sandton, 2196 (GPS -26.104648, 28.055618). It is a corporate address, and Netcare publishes no general head office telephone number.
How do I complain about treatment at a Netcare hospital?
Start with the management or customer care team at the facility itself. If the facility does not resolve it to your satisfaction, escalate to customer.service@netcare.co.za or 0860 638 2273.
How do I apply for a job at Netcare?
Only through positions advertised on Netcare’s Vacancies page. Netcare states it does not respond to unsolicited CVs sent through any other channel.
Sources
- Netcare contact page, netcare.co.za/Contact-Us, for the customer service, accounts, fraud and investor contacts and mailboxes, the operating hours of both centres, the SMS call-back line, the complaints escalation process, the vacancies statement and the head office address and coordinates (read 24 September 2026)
- Netcare home page, for the facility finder services (read 24 September 2026)