Insurance & Medical Aid · Contact details
One Sure Insurance Contact Details
One Sure is the South African business One Sure Direct Brokers, an insurance broker in Roodepoort. Sales and new quotes go to 087 150 1060, and claims, policy updates and account services to 011 033 9500, with email at info@onesuredirect.co.za. It compares and places cover with a panel of insurers and is not connected to the similarly named insurance businesses in the United Kingdom or Australia.
One Sure Direct Brokers contact details
| What you need | Contact details |
|---|---|
| Sales and new quotes | 087 150 1060 |
| Claims, policy updates and account services | 011 033 9500 |
| info@onesuredirect.co.za | |
| Website | onesuredirect.co.za |
| Office | One Sure House, 309 Ontdekkers Road, Ontdekkers Park, Roodepoort |
| Financial services provider number | FSP 44983 |
Which One Sure number to call
Call 087 150 1060 for sales and new quotes. Call 011 033 9500 for a claim, a policy update or anything to do with your account. Because One Sure Direct Brokers arranges cover rather than underwriting it, the insurer named on your policy schedule is the party that actually carries the risk and decides the claim, so the broker handles the quote, the policy administration and the first notification of a claim, and the insurer handles the assessment and settlement of it.
What to have ready when you call One Sure
One Sure Direct Brokers is an authorised financial services provider, FSP number 44983. Because it is a broker rather than an insurer, have the name of the underwriting insurer and your policy number from the schedule ready when you call about an existing policy.
One Sure Direct Brokers address and after-hours claims
The office is at One Sure House, 309 Ontdekkers Road, Ontdekkers Park, Roodepoort. The onesuredirect.co.za website also carries an emergency numbers page listing after-hours claim lines, but those numbers are presented without naming which insurer each one belongs to, so confirm the correct line against your own policy schedule before relying on it.
Complaining about One Sure Direct Brokers
Complain to One Sure Direct first and keep the reference number. As a licensed financial services provider, complaints about the advice given or the way the product was sold go to the FAIS Ombud on 012 762 5000. A complaint about how a claim was assessed or settled belongs with the underwriting insurer first, and then with the National Financial Ombud on 0860 800 900. Conduct concerns about the provider itself can go to the Financial Sector Conduct Authority.
Frequently asked questions
Is One Sure the same as One Sure Direct Brokers?
Yes. The South African business trading as One Sure is One Sure Direct Brokers, a Roodepoort broker with FSP number 44983. It is not connected to the similarly named insurance businesses in the United Kingdom or Australia.
What is the One Sure claims number?
Claims, policy updates and account services are handled on 011 033 9500. New quotes and sales go to 087 150 1060.
Who underwrites a One Sure policy?
One Sure Direct Brokers places cover with a panel of insurers and does not underwrite the cover itself. The insurer named on your policy schedule carries the risk and decides the claim.
How do I complain about a One Sure claim decision?
Complain to the underwriting insurer named on your schedule first, then to the National Financial Ombud on 0860 800 900. Complaints about advice or the way the product was sold go to the FAIS Ombud on 012 762 5000.
Sources
- One Sure Direct contact page: onesuredirect.co.za/contact
- One Sure Direct emergency numbers page: onesuredirect.co.za/emergency