City Press is a South African Sunday newspaper.
Use the newsroom’s own tip-off channel rather than a general address. Tips sent to a general enquiry address are handled differently and more slowly.
Weekly and daily titles work to different deadlines. A Sunday paper closes its main pages days before publication, so a time-sensitive tip needs to reach the newsroom early in the week rather than on Friday.
This page covers how to contact Arena Holdings in South Africa. The details below were taken from the official Arena Holdings contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not Arena Holdings and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
Arena Holdings contact numbers
These routes were verified against the official Arena Holdings contact page on 23 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| Switchboard | 011 280 3000 |
| Feedback email | [email protected] |
| Subscription call centre | 0860 52 52 00 |
The head office is at Hill on Empire, 16 Empire Road, Johannesburg, 2193. The subscription call centre answers weekdays from 08:00 to 16:00.
Press complaints go to the Press Council of South Africa, which administers the Press Code for publications that subscribe to it. The complaint must go to the publication’s editor first. A correction and a retraction are different remedies, and saying which you want makes a complaint far easier to act on.
Self-service options before you call
- Check the official site at arena.africa, which carries the current contact details and any online enquiry form.
- Email to [email protected], which gives you a written record of what you asked and when.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Buying direct, without a broker
- There is nobody to phone but the insurer. A direct insurer has no intermediary holding your file, so the service line does everything: quotes, changes, claims and complaints.
- Nobody is obliged to advise you. A direct sale can be execution-only, meaning you chose the cover yourself. That removes the FAIS Ombud route for bad advice, because no advice was given.
- Read the schedule the day it arrives. What you said on the phone and what the schedule says are what the insurer will compare at claim stage, and the schedule wins.
- Verify inbound calls, always. Because genuine calls from direct insurers arrive unannounced, people are conditioned to accept them. End the call and dial the published number yourself.
- Keep the reference number from every call. With no broker holding a paper file, the insurer’s call log is the only record that a conversation happened.
Ask for the recording of the sales call if a dispute turns on what you were told. Direct insurers record their calls, and you are entitled to ask for the recording to be reviewed as part of a complaint.
Complaints and escalation
If a first call does not resolve the matter, escalate through the publication’s own editor first, in writing. Unresolved press complaints go to the Press Council of South Africa, which administers the Press Code for print and online publications that subscribe to it, free of charge, and can order a correction or an apology.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most media complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake Arena Holdings contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not Arena Holdings.
- Reach Arena Holdings through the official site at arena.africa rather than through a number in a search advert or a social media reply.
- Arena Holdings will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the Arena Holdings contact number?
The routes are listed in the table above, with what each one is for. The main route is 011 280 3000. Confirm it on arena.africa before relying on it, since numbers are changed from time to time.
How do I know a Arena Holdings number is genuine?
Check it against the official site at arena.africa. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not Arena Holdings, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against the official Arena Holdings source on 23 August 2026. If you find a detail that has changed, the official source is always the authority.