Mining & Resources · Support
Teba Mine Workers Claims Contact Details
All Mining & Resources contactsComplaints & escalation
Teba publishes no claims department number. Enquiries about unclaimed benefits and tracing go through its call centre on 011 353 6170, its head office switchboard on 011 353 6000, a WhatsApp line on 011 010 8577, or info@teba.co.za, and a regional Teba office is often the practical route in a labour sending area.
Teba contact details
| Route | Details |
|---|---|
| Call centre | 011 353 6170 |
| Head office | 011 353 6000 |
| 011 010 8577 | |
| info@teba.co.za |
Teba office hours and where to call
The call centre on 011 353 6170 is the number to start with. Teba also publishes a list of tracing agents and an office locator, and a regional office is often the practical route for someone in a labour sending area rather than a call to Johannesburg.
What Teba does for mineworkers and their families
Teba runs tracing services, which locate former mineworkers and their dependants, alongside financial services and community development work. Tracing is the step that usually has to happen before a benefit can be paid, which is why claims enquiries land here rather than with a fund directly. Teba then checks its employment records and refers the matter to the relevant fund or employer. The fund, not Teba, decides and pays the benefit.
What to bring to a claims enquiry
Bring the mineworker identity number, the name of the mine and the approximate years worked. Tracing depends on matching employment records, so a service number or an old payslip helps more than a recent address. A dependant claiming on behalf of someone who has died will also need the death certificate and proof of relationship.
Where a benefit dispute goes
Teba is a service provider rather than a regulator, so a dispute about a benefit itself belongs with the fund that holds it. Complaints about a retirement or provident fund go to the Pension Funds Adjudicator, and complaints about the handling of an occupational disease claim to the Department of Health compensation commissioner. Misconduct by Teba staff can be reported on its free tip-off line, 0800 872 214.
Frequently asked questions
What is the Teba contact number?
The call centre is 011 353 6170 and the head office switchboard is 011 353 6000. Teba publishes no claims department number.
What is the Teba WhatsApp number?
011 010 8577. Email goes to info@teba.co.za.
What are the Teba Polokwane office hours?
Contact the call centre on 011 353 6170, or the nearest Teba office, to open a tracing enquiry.
How do I claim unclaimed mineworker benefits?
Start with a tracing enquiry at the call centre on 011 353 6170 or the nearest Teba office, with the mineworker identity number, the mine name and the approximate years worked. Teba locates the employment record and refers the claim to the fund, which decides and pays the benefit.
What does a dependant need to claim?
The death certificate and proof of relationship, alongside the mineworker identity number, the mine name and the approximate years worked.
Sources
- teba.co.za, read 2 September 2026.
- teba.co.za/contact/, read 2 September 2026.