Professional Services · Contact details
Lexisnexis Contact Details
The LexisNexis South Africa main number is 0860 765 432, for sales and customer care, and the customer care email is customercare@lexisnexis.co.za. LexisNexis South Africa publishes legal research, practical guidance and business software, and runs data services such as WinDeed, RefCheck and ProcureCheck. It is part of LexisNexis Legal & Professional in the RELX Group.
Support is split by product, so check the table below for the right line before you call.
LexisNexis contact details at a glance
| Route | Details |
|---|---|
| Main line / sales & customer care (Library, Assure, Practical Guidance) | 0860 765 432 |
| Customer care email | customercare@lexisnexis.co.za |
| Sales email | sales@lexisnexis.co.za |
| Business software support (RatesClearance, Convey, Deceased Estates) | 0861 153 947 |
| Business software support email | support@lexisnexis.co.za |
| Lexis WinDeed support | 0861 946 333 |
| Lexis WinDeed support email | WinDeed.Support@lexisnexis.co.za |
| RefCheck / ProcureCheck / OnBoard support | 0861 005 676 |
| RefCheck support email | refcheck.support@lexisnexis.co.za |
| ProcureCheck support email | procurecheck.support@lexisnexis.co.za |
| OnBoard support email | lexisonboard.support@lexisnexis.co.za |
| Support escalation (reference older than 48 hours) | escalation.support@lexisnexis.co.za |
| Head office (Johannesburg) | 011 245 6500 |
| Sales enquiry form | lexisnexis.com/en-za/contact-us |
Official contact channels
For Lexis Library, Lexis Assure and Lexis Practical Guidance, call 0860 765 432 or email customercare@lexisnexis.co.za. New business goes to sales@lexisnexis.co.za or the sales enquiry form on the contact page, where you choose your market sector (Corporate, Legal, Government, Academic or Other).
Each software and data product has its own support desk:
- Lexis RatesClearance, Lexis Convey and Lexis Deceased Estates: 0861 153 947 or support@lexisnexis.co.za.
- Lexis WinDeed: 0861 946 333 or WinDeed.Support@lexisnexis.co.za.
- Lexis RefCheck: 0861 005 676 or refcheck.support@lexisnexis.co.za.
- Lexis ProcureCheck: 0861 005 676 or procurecheck.support@lexisnexis.co.za.
- Lexis OnBoard: 0861 005 676 or lexisonboard.support@lexisnexis.co.za.
What LexisNexis South Africa provides
LexisNexis South Africa offers legal research and guidance (Lexis Library, Lexis Practical Guidance, Lexis Assure), business software for conveyancers and estate practitioners (Lexis Convey, Lexis Deceased Estates, Lexis RatesClearance), and data and verification services (Lexis WinDeed, Lexis RefCheck, Lexis ProcureCheck, Lexis OnBoard).
Address and operating information
LexisNexis has four South African offices. It does not publish office hours on its contact page.
| Office | Details |
|---|---|
| Head office (Johannesburg) | Building 8, Country Club Estate Office Park, 21 Woodlands Drive, Woodmead, 2191. Tel 011 245 6500 |
| Cape Town office | TBE Waterfront, 3 Dock Road, V & A Waterfront, Cape Town, 8001. Tel 021 658 9700 |
| Port Elizabeth (Gqeberha) office | 1st Floor, Harbour View Building, Oakworth Road, Humewood, 6001. Tel 041 582 1339 |
| Durban office (uses national number) | Block A, 2nd floor, Park Square, Park Avenue, Centenary Boulevard, Umhlanga, Durban. Tel 0860 765 432 |
Support and escalation routes
If you cannot get through to support and your reference number is older than 48 hours, email escalation.support@lexisnexis.co.za. Include your account number, your reference number and the account-holder name so the team can find the case.
For other legal and professional service providers, browse the professional services hub or the professional services directory K to M listings.
FAQs
What are the LexisNexis South Africa contact details?
Call 0860 765 432 or email customercare@lexisnexis.co.za. The Johannesburg head office number is 011 245 6500.
What is the Lexis WinDeed support number?
Call 0861 946 333 or email WinDeed.Support@lexisnexis.co.za.
Who supports Lexis Convey and Deceased Estates?
The business software support desk on 0861 153 947 or support@lexisnexis.co.za.
How do I escalate a LexisNexis support ticket?
If your reference number is older than 48 hours, email escalation.support@lexisnexis.co.za with your account and reference details.
Sources
- LexisNexis South Africa, Contact us: lexisnexis.com/en-za/contact-us, read 2026-09-26