OnAir is a South African reseller of DStv decoders, smart TVs, media boxes and Fixed LTE routers. It is a reseller rather than a network or broadcaster, which decides who can actually help you – a point covered below. The contact details were read from the OnAir website on 31 August 2026.
One caution before you search further: the domain onair.co.za does not belong to this business – it currently resolves to an unrelated arts organisation. The official site is onairtv.co.za.
Official contact channels
- Customer service: 0861 333 535
- Fixed LTE: 0861 333 535, [email protected]
- Accounts and billing: 0861 333 535, [email protected]
- General support: [email protected]
- WhatsApp: 061 555 5900
- Hours: weekdays 08:00 to 17:00, Saturdays 08:30 to 13:00
OnAir runs one number across customer service, Fixed LTE and accounts, but separate mailboxes for each. Use the mailbox that matches your query – a billing question sent to support is slower.
Numbers for OnAir circulating on third-party directories do not match what the company publishes. Use the routes above.
What this organisation provides
OnAir sells and supports DStv decoders, smart TVs, media boxes and Fixed LTE routers, positioning itself as a premium reseller of home entertainment and connectivity hardware.
The reseller distinction is the most useful thing on this page. OnAir sells you the equipment and services the sale, but it does not operate the DStv subscription or the LTE network behind it. That means:
- A DStv subscription, account balance or error code is a MultiChoice matter, handled through DStv self-service on WhatsApp 060 060 3788 or USSD *120*68584#.
- An LTE network fault, coverage problem or data balance belongs to the mobile network the router runs on, not to OnAir.
- The hardware itself – a faulty decoder or router, a delivery, a refund, a warranty claim on the device – is what OnAir handles.
Establishing which of those three you have before you call saves a redirection. Before contacting OnAir, have the order or invoice number, the device serial number, and for a DStv product the smartcard number.
Address and operating information
OnAir does not publish a street address for customer visits. It publishes weekday hours of 08:00 to 17:00 and Saturday hours of 08:30 to 13:00, with no Sunday or public holiday service.
That Saturday window is short and closes at lunchtime, so a weekend hardware problem is best raised early on the Saturday morning or it waits until Monday. The WhatsApp channel on 061 555 5900 is the practical route for a quick status question.
Support and escalation routes
Raise the matter with OnAir on 0861 333 535 or the mailbox matching your query, quoting the order number, and keep the reference. For a device fault, keep the original packaging and proof of purchase.
If OnAir does not resolve it:
- Faulty goods, delivery, refunds and returns: a consumer complaint under the Consumer Protection Act, administered by the National Consumer Commission. The Act gives you a remedy against the seller for a defect within six months of delivery.
- A subscription or network service dispute: ICASA, 012 568 3000, [email protected] – but lodge it against the operator whose service it is, not against the reseller.
Sources
- onairtv.co.za contact page and published hours, read 31 August 2026
- dstv.com and icasa.org.za published contact details