Telecoms & Internet · Contact details
Rain Contact Details Gauteng
rain has no Gauteng phone line of its own. Every one of its seven Gauteng stores lists the national Customer Engagement Centre number, 081 610 1000, which rain also names as its WhatsApp channel. rain publishes no toll-free 0800 number, no Gauteng landline and no general support email address, so 081 610 1000 is the line to use for support and complaints from anywhere in the province. Read from the rain store locator data, its legal page and its support fact file on rain.co.za on 16 September 2026.
ContactDetails.co.za is an independent directory. It is not rain, and it cannot check coverage, an order or an account for you.
How to reach rain from Gauteng
| What it is for | Contact |
|---|---|
| Calls to rain from Gauteng, including support and complaints | 081 610 1000 (Customer Engagement Centre) |
| 081 610 1000. rain says to follow the prompts to complete each request. | |
| Chat | askrain, the AI chat on rain.co.za and in the rain app |
| Legal, privacy and fraud concerns | legal@rain.co.za |
The 081 number is the only support line rain publishes, and the askrain chat may refer urgent matters to the Customer Engagement Centre.
Where the seven rain Gauteng stores are, and their hours
| Store | Area | Weekdays | Saturday / Sunday |
|---|---|---|---|
| Queenswood Quarter | Cnr Stead and Whittle, Queenswood, Pretoria | 09:00 to 17:00 | 09:00 to 17:00 / 09:00 to 14:00 |
| Centurion Lifestyle Centre | Shop 21, Lenchen Avenue, Centurion | 09:00 to 18:00 | 09:00 to 15:00 / 09:00 to 13:00 |
| Cambridge Crossing Shopping Centre | Cnr Witkoppen Rd and Stone Haven Rd, Paulshof | 09:00 to 18:00 | 09:00 to 16:00 / 09:00 to 14:00 |
| Rand Steam Shopping Centre | Cnr Barry Hertzog Ave and Napier Rd, Richmond | 09:00 to 18:00 | 09:00 to 17:00 / 09:00 to 15:00 |
| Dhlamini Junction | Cnr Chris Hani Rd and Klipspruit Valley Rd, Soweto | 09:00 to 18:00 | 09:00 to 16:00 / 09:00 to 13:00 |
| Palm Court | Cnr J.G. Strydom Rd and Cornelius St, Weltevredenpark, Roodepoort | 09:00 to 18:00 | 09:00 to 17:00 / 09:00 to 14:00 |
| Bonaero Park Shopping Centre | Cnr Atlas and Geldenhuys, Bonaero Park, Kempton Park | Mon to Thu 09:00 to 17:00, Fri to 18:00 | 09:00 to 15:00 / 09:00 to 14:00 |
rain’s structured data for Queenswood lists Sunday as 09:00 to 17:00, while the locator shows 09:00 to 14:00. Shop numbers also differ between the two data sets for Rand Steam and Dhlamini Junction, so they have been left out. All seven stores list public holiday hours. Queenswood and Cambridge Crossing open at 08:00 on public holidays, and the other five open at 09:00.
What the rain stores do
rain’s terms list its stores as one of the official rain channels, alongside the website, the app, sales agents and the Customer Engagement Centre. An order can be placed in a store, but rain says SIM cards and devices are delivered to the address given. A customer without a South African ID completes face-to-face RICA with the courier on delivery. rain’s current products are unlimited 5G home wifi, unlimited mobile on the LoopPhone, rainOne Unlimited and the loop portable router and speaker.
rain sells unlimited home wifi by availability at a specific address, so check your address before you buy. To cancel, rain accepts a request through the Customer Engagement Centre or another designated rain channel. Routers stay rain’s property and must be returned.
Who runs the Gauteng stores, and where complaints go
The Gauteng stores belong to rain (Pty) Ltd. Its registered office is at 1st Floor, Cape Quarter Square, 27 Somerset Road, Cape Town, and its postal address is PO Box 651921, Benmore, 2010. rain’s terms send support and complaints to 081 610 1000. rain does not name a telecoms ombud. If rain does not resolve a service complaint, ICASA’s consumer office takes complaints at consumer@icasa.org.za or 012 568 3000. rain names the Information Regulator (010 023 5200) for privacy complaints.
Frequently asked questions
What is the rain contact number in Gauteng?
081 610 1000, the national Customer Engagement Centre. Every one of the seven Gauteng stores lists this same number rather than a line of its own.
Does rain have a toll-free number?
rain publishes no toll-free 0800 number. The 081 610 1000 Customer Engagement Centre is the only support line it publishes.
What is the rain email address?
legal@rain.co.za handles legal, privacy and fraud concerns. rain publishes no general support email address; support runs through 081 610 1000 and the askrain chat.
Does rain have a WhatsApp number?
Yes. 081 610 1000 is both the phone line and the WhatsApp channel. rain says to follow the prompts to complete each request.
Sources
- rain.co.za: store locator data and store structured data, legal page (terms, privacy policy, PAIA manual) and llms-full.txt support file, read 16 September 2026
- icasa.org.za published consumer contact details