Transport & Logistics · Contact details
Post Office Contact Details
The South African Post Office customer services number is 0860 111 502, and the national email address is customer.services@postoffice.co.za. The Post Office (SAPO) is the state-owned national postal operator; it is a separate organisation from Postbank.
Post Office contact details at a glance
| Route | Details |
|---|---|
| Customer Services | 0860 111 502 |
| Customer Services email | customer.services@postoffice.co.za |
| International mail enquiries | (011) 961-6000 |
| International mail email | jimccustomerservices@postoffice.co.za |
| Head office | +27 12 407 7000 |
| Supply Chain Management | +27 12 845 2400; scminfo@postoffice.co.za |
| Sales | sales@postoffice.co.za |
| Philatelic Services | +27 12 845 2815/2801/2904; sa.stamps@postoffice.co.za |
| Track my parcel | postoffice.co.za/Tools/tracktrace.html |
| Call centre hours | Monday to Friday 7h30 to 16h30 |
| Head office address | NPC Building, c/o Jeff Masemola and Sophie de Bruyn Streets, Pretoria 0001 |
| Postal address | PO Box 10000, Pretoria 0001 |
Official contact channels
For enquiries, complaints, compliments or information about postal services, call Customer Services on 0860 111 502 or email customer.services@postoffice.co.za. The call centre is open Monday to Friday from 7h30 to 16h30.
International mail has its own team: call (011) 961-6000 or email jimccustomerservices@postoffice.co.za for enquiries, complaints, compliments or information about mail to or from other countries.
Other departments listed on the Post Office’s contact page:
- Head office: +27 12 407 7000
- Sales: sales@postoffice.co.za
- Supply Chain Management: +27 12 845 2400 or scminfo@postoffice.co.za
- Philatelic Services (stamps): +27 12 845 2815/2801/2904 or sa.stamps@postoffice.co.za
What the Post Office provides
The National Customer Service Centre handles:
- item tracking
- DOCEX legal-document tracing
- post box enquiries
- general enquiries and complaints
You can track a parcel yourself with the Track My Parcel tool at postoffice.co.za/Tools/tracktrace.html. The Customer Services page also links to the Missing Mail and Redirect My Parcel services and the Change of Address form. The Post Office publishes its 2026/27 postal rates on its website.
Address and operating information
Head office is the NPC Building, South African Post Office, on the corner of Jeff Masemola and Sophie de Bruyn Streets, Pretoria 0001. The entrance is from Jeff Masemola Street. Post goes to PO Box 10000, Pretoria 0001. Supply Chain Management is at the corner of James and Moreleta Streets, Silverton.
The call centre works Monday to Friday, 7h30 to 16h30. The Post Office website can be slow to load, so allow for a retry if the tracking tool does not open first time.
Support and escalation routes
If a query is not resolved, use the Complaints Procedure linked from the Post Office’s Customer Services page, and keep your tracking or reference number. The Post Office website also carries a Business Rescue section with notices, status reports and claim forms for creditors.
For couriers and other delivery services, browse the transport and logistics hub or the transport directory P listings.
FAQs
What is the South African Post Office contact number?
Call Customer Services on 0860 111 502, Monday to Friday 7h30 to 16h30.
What is the Post Office email address?
The national customer services email is customer.services@postoffice.co.za. For international mail, email jimccustomerservices@postoffice.co.za.
Who do I call about an international parcel?
Call the international mail line on (011) 961-6000.
What is the Post Office head office number?
Head office in Pretoria is on +27 12 407 7000.
Sources
- South African Post Office, Customer Service: postoffice.co.za/CustomerService/index.html, read 2026-09-27
- South African Post Office, Contact details: postoffice.co.za/ContactUs/contactdetails.html, read 2026-09-27
- South African Post Office, home page: postoffice.co.za, read 2026-09-27