One thing to settle before you go looking: Auto and General’s website is at autogen.co.za. The domain most people try, autogeneral.co.za, does not exist, so a search that lands you anywhere else is not the insurer. With that out of the way, the routing is straightforward but the hours are not. Sales and support share a building but keep different schedules — sales runs until 19:00 on weekdays and works public holidays, while support closes at 17:00 and is shut on public holidays entirely. So the same enquiry made at 18:00 will reach someone who can sell you a policy but not someone who can amend the one you have. Emergency assistance is the exception and runs continuously. All details below come from Auto and General’s own contact page.
Official contact channels
- General enquiries: 0861 60 01 24
- Emergency assistance, 24/7/365: 0860 10 42 10, for home, road, medical and trauma assistance. Auto and General states this number is for emergencies and assistance requests only.
- International assistance: +27 11 694 6694
- Policy enquiries: [email protected]
- Complaints assistance: 0860 07 23 27, or [email protected]
- Report fraud, safely and anonymously: 0861 115 653, a fraud voicemail line
- Self-service: the Auto and General online account for policy management, available 24/7, and the app for capturing a new claim
What this organisation provides
Auto and General is a South African direct insurer offering car, home, business and life insurance, and says it has been providing cover in South Africa for over four decades. It sells and services direct rather than only through brokers, though brokers do place business with it. Its address at Auto and General Park places it at the centre of the Telesure group campus, which is why sister brands share some of its infrastructure — the international assistance number and the fraud reporting line are the same ones published by other insurers at that address. Quote your Auto and General policy number rather than assuming a group-wide record.
Address and operating information
- Address: Auto and General Park, 1 Telesure Lane, Riverglen, Dainfern, 2191
- Postal address: PO Box 11250, Johannesburg, 2000
- Sales: Monday to Friday 08:00 to 19:00, Saturday 08:00 to 13:00, closed Sunday, public holidays 08:00 to 13:00
- Support: Monday to Friday 08:00 to 17:00, Saturday 08:00 to 13:00, closed Sunday, closed public holidays
Plan around the support window if you need to change a policy, add a vehicle or query a premium. Outside it, the online account handles most policy amendments without a call.
Support and escalation routes
- Raise the matter on 0861 60 01 24 within support hours, or at [email protected], and keep the reference.
- For a complaint, use the complaints assistance line on 0860 07 23 27 or [email protected]. The insurer states it is committed to fair, transparent and prompt internal resolution, and publishes a written description of how complaints are handled.
- Suspected fraud goes to 0861 115 653, published as a safe and anonymous voicemail line rather than routed through customer service.
- Once the insurer’s internal process is exhausted, an unresolved short-term insurance complaint can be referred to the relevant financial services ombud scheme.
Sources
The telephone numbers, email addresses, addresses and operating hours on this page were read from Auto and General’s own contact page at autogen.co.za on 30 August 2026. The domain autogeneral.co.za did not resolve on that date. Nothing has been inferred or taken from a directory.