Tracker publishes five numbers, and two of them are the ones that matter in a crisis: the local emergency line and roadside assistance, both staffed 24 hours a day, seven days a week. Everything else — billing, subscription changes, cancellations, general questions — runs through client support or the local contact centre during ordinary hours. The distinction is worth committing to memory before you need it, because a stolen-vehicle report placed in the client support queue loses time that a recovery operation cannot afford. Save the emergency number in your phone now rather than looking it up later. There is also a separate international line for customers calling from outside South Africa, which is the one to use if a vehicle is taken across a border or you are travelling. All numbers below come from Tracker’s own contact page.
Official contact channels
- Local emergency number, 24/7: 0800 132 323
- Roadside assistance, 24/7: 086 111 8729
- Client support: 0860 605 040
- Local contact centre: 011 243 6605
- International customer contact centre: 0860 675 747
- Online: a contact form on tracker.co.za, which routes your query by type and includes subscription cancellation as an option
Only the first two are published as 24-hour lines. Treat client support and the local contact centre as business-hours routes, and use the emergency number outside those times if the matter genuinely cannot wait.
What this organisation provides
Tracker provides vehicle tracking, stolen-vehicle recovery and roadside assistance in South Africa, for private motorists and for fleets. The service is built around a tracking unit installed in the vehicle and a recovery operation that responds when a theft or hijacking is reported, which is why the emergency line is the part of the business that runs around the clock. Roadside assistance is a separate benefit with its own number, so a breakdown does not go to the theft line and a theft does not go to the breakdown line.
Address and operating information
Tracker does not publish a head office street address or contact centre operating hours on its contact page. The emergency and roadside lines are explicitly marked 24/7; the remaining numbers carry no published hours, so treat them as standard business-hours services. Because the product depends on a fitted unit, appointment-based matters such as installations, refitting after a repair, and fitment certificates for an insurer are handled through the contact form rather than the emergency line.
Support and escalation routes
- Theft or hijacking: 0800 132 323 immediately, then report to the SAPS. A recovery operation and a police case run in parallel, and the case number is needed for any insurance claim that follows.
- Breakdown: 086 111 8729 rather than the emergency line.
- Billing, contract and account matters: client support on 0860 605 040, keeping the reference and date of each call.
- Cancelling a subscription: use the contact form’s cancellation option, which creates a written record. Cancellations by phone alone are hard to prove later.
Sources
The telephone numbers and their labels on this page were read from Tracker’s own contact page at tracker.co.za on 30 August 2026. Nothing has been inferred or taken from a directory. Numbers are given above in standard South African format; Tracker publishes some of them with different spacing, but the digits are the same. Save the emergency number before you need it, and confirm it against tracker.co.za or your contract.
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