Game is a South African general merchandise retailer trading as Massdiscounters (Pty) Ltd, part of Massmart. The contact details below were read from the Game contact page on 31 August 2026.
Official contact channels
- Customer call centre: 0861 GAME CARE (0861 4263 2273)
- Game Online Support: 0861 426 333
- WhatsApp chatbot: 060 020 0693
- Customer service email: [email protected]
- Game Sure extended warranty: 0800 333 383 or 0800 004 445
- Game store card / RCS enquiries: 0861 0022 33, [email protected]
- Vodacom contracts call centre: 082 111
The two 0861 numbers are not interchangeable. 0861 GAME CARE is general customer support – stores, products, complaints. 0861 426 333 is specifically for game.co.za orders: delivery, order status, payment and returns on an online purchase. Calling the wrong one usually means a transfer.
The store card line is RCS, not Game. RCS Group issues and administers the Game store card, so balance, statement, settlement and arrears queries are handled there and Game staff cannot resolve them.
What this organisation provides
Game sells appliances, electronics, homeware, groceries, baby and outdoor goods through stores nationwide and online, with credit services, installation services and Vodacom contract deals alongside the retail range.
One documented rule catches online buyers out: if you order a television, Game requires a copy of your ID before the order is released. Email it to [email protected] with the order number in the subject line. Until that arrives the order sits unreleased, which is often mistaken for a stock delay.
Game Sure is an extended warranty product sold at the till, separate from the manufacturer guarantee. It has its own toll-free lines and its own claim process – a Game Sure claim does not start at the store.
Address and operating information
Head office: Massdiscounters, Massmart House, 16 Peltier Drive, Sunninghill Ext. 6, Sandton, 2157.
- Customer call centre: 08:00-19:00 weekdays, Saturdays 09:00-16:00, Sundays and public holidays 09:00-13:00, closed Christmas
- Online support: 08:00-19:00 weekdays, Saturdays 08:00-12:00, closed Sundays and public holidays
- Game Sure: 08:00-16:30 weekdays, closed weekends and public holidays
Store trading hours are longer than call centre hours and differ by branch and mall – use the store locator rather than assuming the times above apply in store.
Support and escalation routes
Start at the branch for an in-store purchase and at 0861 426 333 for an online one. Keep the till slip or order number – the returns policy is applied against proof of purchase, and an appliance fault is assessed under the CPA six-month rule where the choice of repair, replacement or refund is the consumer’s.
If the front line does not resolve it, put the complaint in writing to [email protected] with the reference already given to you. An unresolved retail complaint can go to the National Consumer Commission; a store card or credit dispute goes instead to the National Credit Regulator or the Credit Ombud, because that is a credit agreement with RCS rather than a purchase from Game.
Sources
- game.co.za contact page, read 31 August 2026