Insurance & Medical Aid · Contact details
Tiger Brands Medical Aid Contact Details
Tiger Brands Medical Aid members should call the Client Services Call Centre on 0800 002 636. The Tiger Brands Medical Scheme is now called the Consumer Goods Medical Scheme (CGMS); it is administered by Universal Healthcare Administrators (Pty) Ltd, so its contact mailboxes are on universal.co.za.
Tiger Brands Medical Aid (CGMS) contact details at a glance
| Route | Details |
|---|---|
| Client Services Call Centre | 0800 002 636 |
| Client services / administrative enquiries email | cgms@universal.co.za |
| Hospital pre-authorisation | 0860 102 312 |
| Pre-authorisation email | preauthorisation@universal.co.za |
| Chronic medicine, PMB and HIV/AIDS programme | 0860 111 900 |
| Chronic medicine email | chronicmedicine@universal.co.za |
| Oncology management programme email | oncology@universal.co.za |
| Emergency services (ER24) | 084 124 |
Official contact channels
For administrative enquiries, call 0800 002 636 or email cgms@universal.co.za. The scheme splits its clinical lines by programme:
- Hospital pre-authorisation: 0860 102 312 or preauthorisation@universal.co.za.
- Oncology management programme: 0860 102 312 or oncology@universal.co.za.
- Chronic medicine, PMB and HIV/AIDS programmes: 0860 111 900 or chronicmedicine@universal.co.za.
For emergency services, call ER24 directly on 084 124.
What this organisation provides
CGMS, formerly known as Tiger Brands Medical Scheme, is a medical scheme with more than 30 years of experience. It is administered by Universal Healthcare Administrators (Pty) Ltd, with care management by Universal Care (Pty) Ltd.
Address and operating information
The scheme’s contact page does not publish a street address or call centre hours.
For an emergency hospital admission after hours, call 0860 102 312 and leave your member number. The scheme calls you back on the next working day.
Support and escalation routes
CGMS does not publish a separate internal escalation line on its contact page. Put unresolved queries in writing to cgms@universal.co.za so you have a record. For Tiger Brands itself, see Tiger Brands contact details. More schemes are listed in the insurance and medical aid directory.
Frequently asked questions
What is the Tiger Brands Medical Aid contact number?
Call the CGMS Client Services Call Centre on 0800 002 636.
What is Tiger Brands Medical Scheme called now?
It is now the Consumer Goods Medical Scheme (CGMS).
How do I get hospital pre-authorisation from CGMS?
Call 0860 102 312 or email preauthorisation@universal.co.za.
Who administers the Tiger Brands medical aid?
Universal Healthcare Administrators (Pty) Ltd, with care management by Universal Care (Pty) Ltd.
Sources
- CGMS contact page, cgmedicalscheme.co.za/contact/, read 27 September 2026
- CGMS about us page, cgmedicalscheme.co.za/about-us/, read 27 September 2026
- CGMS “Have you got the insider advantage” page, cgmedicalscheme.co.za/have-you-got-the-insider-advantage/, read 27 September 2026