Betting & Entertainment · Contact details
LottoStar Contact Details
The LottoStar contact number is 086 026 7777 for account, deposit, withdrawal and deactivation help. You can also email support@lottostar.co.za or use LiveChat on www.lottostar.co.za, and LottoStar says its call centre is open Monday to Sunday, 24 hours a day. The 0800 006 008 number printed at the bottom of LottoStar’s pages is the South African Responsible Gambling Foundation’s counselling line, not LottoStar support. The details on this page were read from LottoStar’s own FAQ and site footer on 14 September 2026.
LottoStar contact number and support details
| What you need | Contact |
|---|---|
| Call centre (accounts, deposits, withdrawals, deactivation) | 086 026 7777 |
| Support email and FICA documents | support@lottostar.co.za |
| LiveChat | On the LottoStar website |
| Hours | Monday to Sunday, 24 hours a day |
| Registered address | Suite G01 & G02, Riverside Office Park, Block 2, 01 Aqua Street, Mbombela |
| Regulator (to confirm the licence) | Mpumalanga Economic Regulator, 013 750 8000 |
| Gambling counselling (independent, not LottoStar) | SARGF 0800 006 008 |
The official LottoStar website is www.lottostar.co.za. The 086 number is a share-call number, not toll-free. If airtime is a concern, LiveChat or email costs less. For other betting and entertainment contact pages, see the Gaming And Betting contact pages.
LottoStar deposit support
If a deposit has not been credited to your LottoStar wallet, LottoStar asks you to use the call centre on 086 026 7777, email support@lottostar.co.za or contact support through LiveChat. Give the deposit amount, the bank you used and the payment reference number in your first message so the support request contains the main transaction details.
Deposits buy Play Credits, which are used to place bets. LottoStar accepts card, EFT, direct deposit and other methods listed on its Payment Options page. Its primary bank account is with First National Bank.
LottoStar withdrawal minimums and processing times
LottoStar pays winnings out through five withdrawal methods. The minimum withdrawal depends on the method selected.
| Withdrawal method | Minimum |
|---|---|
| ABSA CashSend | R200 |
| FNB eWallet | R200 |
| EFT | R100 |
| Instant Money | R500 |
| Send-iMali | R200 |
LottoStar processes withdrawals every weekday morning at 07:00. A request made after that is processed the following weekday. Withdrawals are not processed on weekends or public holidays, so a withdrawal requested on Friday afternoon goes out on Monday.
The PIN for an eWallet, CashSend, Instant Money or Send-iMali withdrawal is sent on the same day the withdrawal is processed. Winnings are paid from an FNB account. If you bank elsewhere and choose EFT, LottoStar says to allow up to 48 hours for the money to reflect.
If there is a problem with a withdrawal PIN, LottoStar says to use LiveChat, call 086 026 7777 or email support@lottostar.co.za.
FICA documents for LottoStar withdrawals
LottoStar says it must verify players under FICA before paying out. The documents can be uploaded or emailed to support@lottostar.co.za.
- your identity document
- proof of address not older than three months
- three months’ bank statements, or a bank confirmation letter not older than three months
The documents must stay valid. An expired proof of address is a common reason a withdrawal is delayed, and this is why LottoStar sometimes asks players to resubmit FICA documents.
LottoStar account deactivation and self-exclusion
To deactivate a LottoStar account, use the call centre on 086 026 7777, email support@lottostar.co.za or use LiveChat. LottoStar also offers a cooling-off period and self-exclusion for people who want to stop betting. Its instructions are to go to the Responsible Betting page, choose Self-Exclusion and complete the online form.
For free, confidential counselling, the South African Responsible Gambling Foundation number shown by LottoStar is 0800 006 008. That number is independent of LottoStar and should not be confused with the LottoStar support number.
LottoStar licence and registered details
LottoStar (Pty) Ltd, registration number 2007/011071/07, holds bookmaker’s licence number 9-2-1-09467, issued by the Mpumalanga Economic Regulator, and operates as an online fixed-odds betting company. LottoStar invites players to confirm the licence with the regulator on 013 750 8000.
Betting on lottery results through LottoStar is a fixed-odds bet with LottoStar. It is not the same as buying a National Lottery ticket, which is run separately. No one under 18 may bet.
LottoStar complaints and account disputes
For a complaint, start with LottoStar’s call centre or support email and keep a record of the date, the channel used and any reference. Because LottoStar is licensed in Mpumalanga, a payout or account dispute that LottoStar does not resolve falls under the Mpumalanga Economic Regulator, the body that issued its licence. See the complaints and escalation contact pages for other routes.
Avoid fake LottoStar contact details
LottoStar’s security reminder is to keep passwords and PINs secure and never share them with anyone, including LottoStar staff. This includes withdrawal PINs sent to your phone. The LottoStar support details on this page are 086 026 7777 and support@lottostar.co.za. Be wary of numbers posted in social media comments or search adverts that claim to be LottoStar.
If you are comparing betting support routes, the Sportingbet Contact Details page covers that organisation separately.
Frequently asked questions
What is the LottoStar contact number?
The LottoStar contact number is 086 026 7777 for accounts, deposits, withdrawals and deactivation. LottoStar says its call centre is open Monday to Sunday, 24 hours a day.
What is the LottoStar support email address?
The LottoStar support email address is support@lottostar.co.za. The same email is listed for sending FICA documents.
What is the official LottoStar website?
The official website listed on this page is www.lottostar.co.za. LottoStar also provides LiveChat on its website.
When does LottoStar process withdrawals?
LottoStar processes withdrawals every weekday morning at 07:00. Requests made after that are processed the following weekday, and withdrawals are not processed on weekends or public holidays.
What documents does LottoStar need for FICA?
LottoStar asks for an identity document, proof of address not older than three months and three months’ bank statements, or a bank confirmation letter not older than three months.
Sources
- LottoStar Frequently Asked Questions (Contact LottoStar, LottoStar hours, withdrawals, deposits, account management, player protection), lottostar.co.za/faq, read 14 September 2026
- LottoStar site footer (company registration, address, licence), lottostar.co.za, read 14 September 2026