Skip to content
Report a wrong number

Betting & Entertainment · Contact details

Lottoland South Africa Contact Details

Verified 3 September 2026Updated 5 October 2026Official source onlyIndependent directoryPublished by Silas T Nkoana, Cape TownReport a wrong number

Lottoland South Africa’s support email is support@lottoland.co.za and its telephone line is 0800 995 522, open only 09:30 to 15:00 from Monday to Friday. Responsible gambling counselling is toll free on 0800 006 008, or send the word HELP on WhatsApp to 076 675 0710.

Lottoland South Africa contact details at a glance

Lottoland South Africa registration and licensing

Lottoland South Africa (Pty) Ltd, registration 2017/270162/07, is a licensed bookmaker with the Western Cape Gambling and Racing Board under bookmaker licence number 10185705, with manufacturers licence number 10185706, both originally issued on 7 November 2017. Registration on the site is in your own name, because payouts are subject to Financial Intelligence Centre Act requirements: expect to verify your identity before a withdrawal is released, and a payout to a different name will not pass those checks. No person under 18 may gamble.

Betting on a lottery draw rather than buying a ticket

Lottoland is a licensed bookmaker, not a lottery operator. You are placing a fixed odds bet on the outcome of a draw rather than buying a ticket in that lottery, which is the single most important thing to understand before depositing money. Check the maximum payout and guaranteed payout pages before betting, since fixed odds betting caps what can be paid regardless of the underlying draw, which is a real difference from holding a lottery ticket. It offers fixed odds betting on lottery outcomes and instant win games.

Lottoland support hours

The telephone line is open for five and a half hours on weekdays only, from 09:30 to 15:00, and not at all at weekends, which is a narrow window for a platform that accepts bets around the clock. Use the support mailbox outside those hours.

What the site publishes for players

Its site publishes bookmakers operational rules, totalisator operational rules, the racing and betting rules of the board, a player protection page, a self exclusion facility, a legal line, a disputes page and a PAIA manual.

Complaints, disputes and harm

Take a dispute to Lottoland first through its published disputes route and keep the reference. Because Lottoland is licensed provincially, the regulator for a complaint about the bookmaker is the Western Cape Gambling and Racing Board rather than the province you live in, and the National Gambling Board sits above the provincial boards. If gambling is causing harm, the self exclusion facility on the site and the counselling line above are the routes.

Frequently asked questions

What is the Lottoland South Africa contact number?

0800 995 522, open 09:30 to 15:00 from Monday to Friday only. Outside those hours, email support@lottoland.co.za.

How do I register with Lottoland South Africa?

Register on the site in your own name. Payouts are subject to Financial Intelligence Centre Act checks, so expect to verify your identity before a withdrawal is released.

Is Lottoland licensed in South Africa?

Yes. Lottoland South Africa (Pty) Ltd holds bookmaker licence 10185705 and manufacturers licence 10185706 with the Western Cape Gambling and Racing Board, both issued on 7 November 2017.

Is Lottoland a lottery?

No. Lottoland is a licensed bookmaker, so you place a fixed odds bet on a draw’s outcome rather than buying a ticket in that lottery.

Sources

  • Lottoland South Africa contact and licensing details published in the site footer: lottoland.co.za/contact-us
  • Lottoland legal information, operational rules and disputes pages: lottoland.co.za