LottoStar is a betting operator licensed by the Mpumalanga Economic Regulator.
Betting on lottery outcomes is not the same as buying a National Lottery ticket. The bet is with the operator, and the National Lottery is run separately under its own licence.
No persons under the age of 18 may bet, and the counselling helpline below is free, confidential and independent of any operator.
This page covers how to contact LottoStar in South Africa. The details below were taken from the official LottoStar contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not LottoStar and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
LottoStar contact numbers
These routes were verified against the official LottoStar contact page on 24 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| National Responsible Gambling counselling helpline | 0800 006 008 |
| National Responsible Gambling WhatsApp, send "help" | 076 675 0710 |
| Consumer Goods and Services Ombud | 0860 000 272 |
| CGSO WhatsApp | 081 335 3005 |
LottoStar is licensed by the Mpumalanga Economic Regulator, and betting on lottery outcomes is not the same as buying a National Lottery ticket. No persons under 18 may bet. Self-exclusion is administered by the provincial gambling board rather than by the operator.
Self-service options before you call
- Check the official site at lottostar.co.za, which carries the current contact details and any online enquiry form.
- WhatsApp on 076 675 0710, which works over wifi and leaves you a written record.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Who owns the problem: retailer, courier or you
- If you bought online, the retailer is your contract. It chose the courier and owes you delivery of what you paid for. Whether its courier failed is a matter between them, not something you have to resolve. Say so plainly and in writing when a retailer tries to hand you to the courier.
- The courier physically holds the parcel and is the only party that can trace it, produce a proof of delivery or redirect it. It works from the waybill number, and generally caps its liability unless additional cover was bought at the time of shipping.
- If you shipped it yourself, you are the courier’s customer and the claim is yours to make.
- Freight forwarders and cargo handlers are not couriers. Business-to-business freight, port and air cargo operators do not deal with consumer parcels, and a shipment with them runs through a commercial contract or a forwarder rather than a tracking number you can phone about.
- The Consumer Goods and Services Ombud takes unresolved consumer complaints free of charge, once the supplier’s own process has been used and a reference number obtained.
The waybill number traces the parcel; the order number traces the purchase. Knowing which of these parties you are actually dealing with resolves most delivery problems faster than any phone number does.
Complaints and escalation
If a first call does not resolve the matter, escalate through the operator’s own process first. A payout dispute goes to the provincial gambling board that licensed the operator. The National Responsible Gambling counselling helpline on 0800 006 008 is free, confidential and independent of any operator.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most gambling complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake LottoStar contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not LottoStar.
- Reach LottoStar through the official site at lottostar.co.za rather than through a number in a search advert or a social media reply.
- LottoStar will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
- Gaming And Betting contact pages
- Complaints and escalation contact pages
- Sportingbet Contact Details
Frequently asked questions
What is the LottoStar contact number?
The routes are listed in the table above, with what each one is for. The main route is 0800 006 008. Confirm it on lottostar.co.za before relying on it, since numbers are changed from time to time.
How do I know a LottoStar number is genuine?
Check it against the official site at lottostar.co.za. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not LottoStar, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against the official LottoStar source on 24 August 2026. If you find a detail that has changed, the official source is always the authority.