LottoStar Contact Details

The LottoStar contact number is 086 026 7777 and the support email address is support@lottostar.co.za. LottoStar also runs LiveChat on its website, and it says its call centre is open Monday to Sunday, 24 hours a day. The official website is www.lottostar.co.za. One correction worth making up front: the toll-free number 0800 006 008 printed at the bottom of LottoStar’s pages is the South African Responsible Gambling Foundation’s counselling line, not LottoStar support. Everything below was read from LottoStar’s own FAQ and site footer on 14 September 2026.

LottoStar contact details at a glance

What you need	Contact
Call centre (accounts, deposits, withdrawals, deactivation)	086 026 7777
Support email and FICA documents	support@lottostar.co.za
LiveChat	On the LottoStar website
Hours	Monday to Sunday, 24 hours a day
Registered address	Suite G01 & G02, Riverside Office Park, Block 2, 01 Aqua Street, Mbombela
Regulator (to confirm the licence)	Mpumalanga Economic Regulator, 013 750 8000
Gambling counselling (independent, not LottoStar)	SARGF 0800 006 008

086 numbers are charged share-call numbers, not toll-free. If airtime is a concern, LiveChat or email costs less.

Deposit not reflecting?

LottoStar asks you to contact it on 086 026 7777, at support@lottostar.co.za or through LiveChat if a deposit has not been credited to your LottoStar wallet. For faster help, give three things in your first message: the deposit amount, the bank you used, and the payment reference number. Deposits buy Play Credits, which are what you use to place bets, and LottoStar accepts card, EFT, direct deposit and other methods listed on its Payment Options page. Its primary bank account is with First National Bank.

LottoStar withdrawals: methods, minimums and timing

LottoStar pays winnings out in five ways. The minimum depends on the method:

Withdrawal method	Minimum
ABSA CashSend	R200
FNB eWallet	R200
EFT	R100
Instant Money	R500
Send-iMali	R200

Timing is the part most people call about. LottoStar processes withdrawals every weekday morning at 07:00. A request made after that is processed the following weekday, and nothing is processed on weekends or public holidays, so a withdrawal requested on Friday afternoon goes out on Monday. The PIN for an eWallet, CashSend, Instant Money or Send-iMali withdrawal is sent on the same day the withdrawal is processed. Winnings are paid from an FNB account, so if you bank elsewhere and choose EFT, allow up to 48 hours for the money to reflect.

If you have a problem with a withdrawal PIN, LottoStar says to use LiveChat, call 086 026 7777 or email support@lottostar.co.za.

FICA documents LottoStar needs before you withdraw

Because LottoStar is a licensed bookmaker, it must verify players under FICA before paying out. It asks you to upload the documents, or email them to support@lottostar.co.za:

• your identity document
• proof of address not older than three months
• three months’ bank statements, or a bank confirmation letter not older than three months

The documents must stay valid. An expired proof of address is a common reason a withdrawal is delayed, and it is why LottoStar sometimes asks players to resubmit FICA documents.

Deactivating an account and self-exclusion

To deactivate your LottoStar account, contact the call centre on 086 026 7777, email support@lottostar.co.za or use LiveChat. If the reason is that betting has become a problem, LottoStar also offers a cooling-off period and self-exclusion: go to its Responsible Betting page, choose Self-Exclusion and complete the online form. For free, confidential counselling, call the South African Responsible Gambling Foundation on 0800 006 008.

Is LottoStar legal?

LottoStar (Pty) Ltd, registration number 2007/011071/07, holds a bookmaker’s licence, number 9-2-1-09467, issued by the Mpumalanga Economic Regulator, and operates as an online fixed-odds betting company. LottoStar itself invites players to confirm this with the regulator on 013 750 8000. Betting on lottery results through LottoStar is a fixed-odds bet with LottoStar; it is not the same as buying a National Lottery ticket, which is run separately. No one under 18 may bet.

Complaints and escalation

Start with LottoStar’s call centre or email and keep a record of the date, the channel and any reference. Because LottoStar is licensed in Mpumalanga, a payout or account dispute that LottoStar does not resolve falls under the Mpumalanga Economic Regulator, the body that issued its licence. See our complaints and escalation contact pages for other routes.

Avoiding fake LottoStar contacts

LottoStar’s own security reminder is to keep your passwords and PINs secure and never share them with anyone, including LottoStar staff. That includes withdrawal PINs sent to your phone. Use only the 086 026 7777 number and support@lottostar.co.za address above, and be wary of numbers posted in social media comments or search adverts that claim to be LottoStar.

Sources

• LottoStar Frequently Asked Questions (Contact LottoStar, LottoStar hours, withdrawals, deposits, account management, player protection), lottostar.co.za/faq, read 14 September 2026
• LottoStar site footer (company registration, address, licence), lottostar.co.za, read 14 September 2026