These are customer care routes verified on each organisation’s own official source. The safest habit is to take any number from the organisation’s own website rather than from a search result.
ContactDetails.co.za is an independent directory. We are not any of the companies listed here and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel with the right information in hand.
Who actually handles this
The organisation itself, in every case. This page exists because planted numbers are seeded into search adverts and directory listings precisely where people look in a hurry.
What to do, in order
- Identify the correct organisation before dialling. A retailer’s number cannot resolve a bank matter, and a bank’s cannot resolve a courier’s.
- Use the free on-network number where one exists, if you are calling your own mobile operator.
- Have your account or reference number ready. Every call starts there.
- Ask for a reference number for anything unresolved, and write it down before ending the call.
What to have ready before you make contact
- Your account, order or reference number.
- Your ID number, since most providers verify who they are speaking to.
- A one line summary of what you need resolved.
- Dates, amounts and any error message exactly as it appeared.
Emergency numbers
Every route in this table was taken from the organisation’s own official contact page and checked on 21 August 2026. Contact details change, so confirm on the official site before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| SAPS, emergency or a crime in progress | 10111 |
| Emergency from a mobile phone | 112 |
| Ambulance and fire | 10177 |
| SAPS Crime Stop (report information, may stay anonymous) | 08600 10111 |
Bank fraud lines, verified on each bank’s own site
| What it is for | Contact |
|---|---|
| Absa fraud hotline | 0860 557 557 |
| Capitec, report phishing or suspicious activity | 0860 10 20 34 |
| FNB 24 hour fraud call centre | 087 575 9444 |
| Nedbank fraud line | 0800 110 929 |
| Standard Bank fraud line | 0800 222 050 |
Mobile networks, free from your own network
| What it is for | Contact |
|---|---|
| Vodacom Customer Care (free from a Vodacom phone) | 082 135 |
| MTN call centre, post-paid (free from an MTN phone) | 808 |
| MTN call centre, pre-paid (free from an MTN phone) | 135 |
| Cell C customer care (free from a Cell C phone) | 135 |
| Telkom technical support and faults | 10210 |
| Rain Customer Engagement Centre | 081 610 1000 |
Government call centres
| What it is for | Contact |
|---|---|
| SASSA grant enquiries | 0800 60 10 11 |
| SARS contact centre | 0800 00 7277 |
| UIF call centre (Department of Employment and Labour) | 080 003 0007 |
| Department of Basic Education call centre | 0800 202 933 |
| National Department of Health helpline | 0800 012 322 |
How to tell a genuine contact route from a planted one
- It came from the organisation’s own website, typed in by you, rather than from a search advert, a social media reply or a directory listing.
- It matches what is printed on something physical you already hold: the back of your card, a statement, an invoice or a delivery note.
- You started the contact. Anyone who calls or messages you first, then asks you to verify yourself, has the relationship backwards.
- It never asks for a one time PIN, a CVV, a password or remote access. No legitimate organisation needs any of those to help you, and there is no exception to this.
A number that fails any one of those is not worth using for anything involving your money, your identity document or your account.
Common mistakes that cost time
- Taking a customer care number from a paid search advert, which is where planted numbers sit.
- Calling a general line for an emergency. Emergency numbers are separate and are staffed for it.
- Ending a call without a reference number.
- Giving out a one time PIN because the person on the line asked for it. Nobody legitimate ever does.
The scam to watch for
No legitimate organisation will ask you for a one time PIN, your card’s CVV, your online banking password or remote access to your device. Anyone who does is not who they claim to be, whatever the hold music sounds like.
If it is not resolved
The Consumer Goods and Services Ombud handles unresolved consumer complaints against participating suppliers, free of charge to the consumer. It also expects you to have gone through the supplier’s own complaints process first. The National Consumer Commission is the statutory consumer authority and handles matters that fall outside an ombud scheme’s remit.
Escalation works on evidence. Keep a short written log of every contact: the date, the channel you used, the name of the person you spoke to and the reference number you were given. Every formal complaints process asks for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
| What it is for | Contact |
|---|---|
| CGSO consumer complaints call centre | 0860 000 272 |
| CGSO WhatsApp | 081 335 3005 |
| CGSO general email | [email protected] |
| National Consumer Commission contact centre | 012 065 1940 |
| National Consumer Commission enquiries email | [email protected] |
Related contact pages
Frequently asked questions
How do I know a number is genuine?
Check it on the organisation’s own website. A number that appears only in an advert or a directory should not be used for anything involving money or identity.
Are these numbers free?
The mobile on-network numbers are free from that network’s SIM. 0800 numbers are generally toll free from a landline. 0860 and 0861 numbers are charged at a share-call or standard rate.
Which number do I use in an emergency?
10111 for police, 10177 for ambulance and fire, or 112 from a mobile phone. Do not use a customer care line for an emergency.
The contact routes on this page were checked against each organisation’s official source on 21 August 2026. Where a detail has changed, the official source is always the authority.