The Zambia Police Service is Zambia’s national police force, based in Lusaka. It is not connected to the South African Police Service, and a South African emergency number will not reach anyone in Zambia.
If you are in Zambia and need the police urgently, use the local emergency number, not a headquarters line. A head office switchboard is not an emergency route and is not staffed as one.
This page covers how to contact the Zambia Police Service in Zambia. The details below were taken from the official Zambia Police Service contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not the Zambia Police Service and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
The Zambia Police Service contact numbers
The Zambia Police Service does not publish a contact telephone number on its official website. We checked on 21 August 2026 and the site carries no telephone number or contact email to pass on. The official site at zambiapolice.gov.zm is the route to use, and it is where any number would appear if one is published later.
We have deliberately not published a number here, because we could not verify one on an official Zambia Police Service source, and a number that cannot be verified is worse than none.
Self-service options before you call
- The official site at zambiapolice.gov.zm, which carries the current customer care details and any online enquiry form.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Complaints and escalation
If a first call does not resolve the matter, escalate through the organisation’s own complaints process first, keeping every reference number issued. The Zambia Police Service operates in Zambia, not in South Africa, so the South African escalation routes do not apply to it: ICASA, the sector ombud schemes and the Consumer Goods and Services Ombud have no authority over an organisation outside South Africa. An unresolved complaint has to be taken up with the relevant authority in Zambia, and we have not named one here because we could not verify its current contact details on an official source.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most policing complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake The Zambia Police Service contact numbers
Contact details for well known organisations are a common target for impersonation, and a foreign organisation searched from South Africa is an easy target because few readers know what its real number looks like. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not the Zambia Police Service.
- Reach the Zambia Police Service through the official site at zambiapolice.gov.zm rather than through a number in a search advert or a social media reply.
- the Zambia Police Service will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the Zambia Police Service contact number?
the Zambia Police Service does not publish a single national customer care number on its official contact page, so we have not published one. The official site at zambiapolice.gov.zm is the route to use.
How do I know a Zambia Police Service number is genuine?
Check it against the official site at zambiapolice.gov.zm. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not the Zambia Police Service, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
Calling Zambia from South Africa is an international call, billed at your operator’s international rate, and the + prefix must be dialled rather than a local 0. Check your plan before a long call, and consider the email or online route instead.
Contact routes on this page were checked against the official Zambia Police Service source on 21 August 2026. If you find a detail that has changed, the official source above is always the authority.