Mr Price Cellular sells prepaid airtime, data and handsets through Mr Price stores.
It is a retailer, not a network. A coverage problem, a contract query or a SIM issue belongs to the network on the SIM. What the shop is responsible for is the handset it sold you.
Keep the till slip. Under the Consumer Protection Act, goods that fail within six months may be returned to the retailer for repair, replacement or refund, and the retailer may not send you to the manufacturer instead during that period.
This page covers how to contact Mr Price Cellular in South Africa. The details below were taken from the official Mr Price Cellular contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not Mr Price Cellular and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
Mr Price Cellular contact numbers
Mr Price Cellular does not publish a contact telephone number on its official website. We checked on 23 August 2026 and the site carries no telephone number we could pass on. The official site at mrp.com is the route to use.
We have deliberately not published a number here. An unverified number is worse than none: it sends people to whoever happens to answer it, which is exactly the mechanism behind contact-detail scams.
Mr Price Cellular sells prepaid airtime, data and handsets through Mr Price stores, and it is a retailer rather than a network. A network fault, a coverage problem or a contract query belongs to the network on the SIM, not to the shop. What the shop is responsible for is the handset it sold you, and under the Consumer Protection Act goods that fail within six months may be returned to it for repair, replacement or refund.
Self-service options before you call
- Check the official site at mrp.com, which carries the current contact details and any online enquiry form.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Handset warranties and returns
- The shop that sold it is responsible first. Under the Consumer Protection Act, goods that fail within six months may be returned to the retailer for repair, replacement or refund, at your election in most cases.
- The retailer may not send you to the manufacturer instead during that period. It commonly tries; that does not make it correct.
- Keep the till slip and the box. Proof of purchase and the IMEI are what a warranty claim turns on.
- Water and physical damage are normally excluded, and that is where most refused claims sit. Insurance, not warranty, is what covers a dropped phone.
- Back up and remove device locks before a repair. A locked device cannot be tested, and a repairer will return it untouched.
For a device on a contract, the handset and the subscription are separate things. A faulty phone does not suspend the contract, and the contract does not repair the phone.
Complaints and escalation
If a first call does not resolve the matter, escalate through the retailer’s own customer care first, in writing and with the till slip. Unresolved consumer complaints go to the Consumer Goods and Services Ombud on 0860 000 272, free of charge. If the dispute is about the mobile service rather than the goods, that is the network’s, and unresolved telecommunications complaints go to ICASA on [email protected].
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most consumer complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake Mr Price Cellular contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not Mr Price Cellular.
- Reach Mr Price Cellular through the official site at mrp.com rather than through a number in a search advert or a social media reply.
- Mr Price Cellular will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the Mr Price Cellular contact number?
We do not publish one, because we could not confirm a number on an official source. Numbers do circulate on directory sites, and we do not republish those.
How do I know a Mr Price Cellular number is genuine?
Check it against the official site at mrp.com. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not Mr Price Cellular, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against official sources on 23 August 2026. If you find a detail that has changed, the official source is always the authority.